ECC Operations Leader — 911 Dispatch & Team Growth

City of Raleigh Municipal Government; Raleigh (NC); On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

Medical insurance

Vision insurance

401(k)

Pension plan

Paid maternity leave

Paid paternity leave

Tuition assistance

Disability insurance

Job summary

A local government agency is seeking an ECC Operations Manager in Raleigh, NC. This position involves supervising emergency communications staff, managing operations, and developing training programs. Candidates should have a degree in relevant fields and extensive experience in emergency dispatch and supervision. The job offers a full-time contract with various benefits including medical and retirement options.

Qualifications

• 5 to 7 years' experience in emergency communications or dispatch.
• Supervisory experience in a related field.
• Ability to obtain necessary certifications.

Responsibilities

• Supervise and manage assigned employees including hiring and discipline.
• Monitor daily operations ensuring effective processing of calls.
• Develop and oversee employee training materials.

Skills

Emergency communications management

Leadership

Crisis management

Employee training

Communication skills

Education

Associate's Degree or 2 years in relevant fields

Job description

A local government agency is seeking an ECC Operations Manager in Raleigh, NC. This position involves supervising emergency communications staff, managing operations, and developing training programs. Candidates should have a degree in relevant fields and extensive experience in emergency dispatch and supervision. The job offers a full-time contract with various benefits including medical and retirement options.