Emergency Communications Center Manager — 24/7 IT Leadership

Duke University Health System; Durham (NC); On-site; USD 50,000 - 65,000; Full time

Job summary

A leading healthcare organization in Durham seeks a Telephone Operator to manage emergency dispatch operations and lead a team of operators. The ideal candidate will have a BA/BS degree, 3-5 years of customer support experience, and strong leadership skills. This full-time position requires excellent communication, organizational skills, and the ability to work in a 24/7 environment, offering ample growth opportunities within the healthcare sector.

Qualifications

• 3 - 4 years of team leadership/supervisory experience required.
• 3 - 5 years of related customer support experience required.
• Ability to effectively communicate with Hospital Leadership preferred.

Responsibilities

• Manage a team of operators and provide technical leadership.
• Establish operational procedures aligned with customer needs.
• Participate in personnel management functions including hiring and evaluations.

Skills

Business skills with a focus on customer satisfaction

Excellent time-management skills

Demonstrated communication skills

Interpersonal and team-building skills

Leadership and conflict management skills

Education

BA/BS degree or equivalent relevant training or experience

Tools

ITIL

Six Sigma

Job description

A leading healthcare organization in Durham seeks a Telephone Operator to manage emergency dispatch operations and lead a team of operators. The ideal candidate will have a BA/BS degree, 3-5 years of customer support experience, and strong leadership skills. This full-time position requires excellent communication, organizational skills, and the ability to work in a 24/7 environment, offering ample growth opportunities within the healthcare sector.