EBT Contract Manager

Office of Technology and Solutions Integration; Sacramento (CA); On-site; USD 70,000 - 90,000; Full time

Job summary

California Health and Human Services Agency Office of Technology and Solutions Integration is seeking an organized IT Specialist I to serve as the EBT Contract Manager for California's statewide EBT project. You will oversee contract administration and change management to ensure compliance and performance of vendors and systems.

You will collaborate with project leadership, legal, procurement, and fiscal teams to manage SOWs, procurement plans, and related documentation, driving changes through

Qualifications

• Experience analyzing contracts and procurement documents.
• Ability to coordinate with legal, procurement, and fiscal partners.
• Strong organizational and detail-oriented skills.

Responsibilities

• Oversee contract administration and change management for the EBT project.
• Lead development of SOWs, procurement plans, RFPs, and evaluation criteria.
• Manage change requests lifecycle from assessment to approvals and implementation.
• Prepare contract amendments, liquidated damages notices, and other oversight documents.
• Coordinate with fiscal and technical teams to monitor budgets and risks.

Job description

Job Description And Duties

Why Join California Health and Human Services Agency Office of Technology and Solutions Integration (CalHHS OTSI or OTSI)?

At OTSI, your work directly improves the health and well-being of Californians. We exist to be the trusted partner to CalHHS and its 12 state departments to deliver high-impact IT and data solutions that strengthen health and human services programs statewide.

We bring leadership, expertise, and capacity together and work collaboratively with our partners to design, deliver, and support IT and data solutions that accelerate the delivery of health and human service program outcomes and service value. Our culture is grounded in accountability, respect, integrity, and collaboration, and we integrate those values in how we lead, how we work, and how we serve.

If you are interested in applying your knowledge, skills, and experience in supporting critical public services, influencing statewide health and human service outcomes, and working alongside leaders and professionals who take ownership of results – OTSI is where that happens!

About This Role

OTSI is seeking a highly organized, analytical, and detail-oriented professional to serve as the EBT Contract Manager (Information Technology Specialist I) for the California Electronic Benefit Transfer (EBT) Project. This role is central to ensuring the integrity, performance, and compliance of the statewide EBT system that supports critical public assistance programs.

The EBT Project automates card issuance and delivery, redemption, settlement, and reconciliation of California’s Food and Cash program benefits. Each month, the California EBT system provides millions of recipients with electronic access to Food and Cash benefits at POS terminals and ATMs. Under direction of the EBT Transition and Administration Manager (IT Sup II), the Information Technology Specialist I is responsible for managing all contract and change management activities related to the California EBT Project and the California EBT system.

As the EBT Contract Manager, you will oversee contract administration and change management activities that guide the maintenance, enhancement, and evolution of California’s EBT services. You will lead complex analyses, coordinate with legal, procurement, and fiscal partners, and ensure that contractor performance aligns with state and federal requirements.

In this role, you will collaborate closely with project leadership, contractors, state partners, and external stakeholders to:

• Ensure contractor compliance with service requirements and system performance, conducting complex studies and tracking contractual obligations across project phases.
• Lead contract development activities, including SOWs, procurement plans, market surveys, RFPs, evaluation criteria, and related procurement documentation.
• Manage the full lifecycle of change requests and work authorizations, assessing impacts, securing approvals, and ensuring system modifications comply with legal and contractual requirements.
• Prepare official contract correspondence such as amendments, liquidated damages notices, deliverable reviews, issue papers, and other documentation that supports project oversight.
• Coordinate with fiscal and technical teams to monitor budgets, evaluate contract-related costs, facilitate Change Control Board (CCB) activities, and resolve risks affecting project success.

Department Information

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