Administrative Support Assistant V - Denver Human Services

City and County of Denver; Denver (CO); On-site; USD 33,000 - 41,000; Full time

Benefits offered by this job

A guaranteed life-long monthly pension

457B Retirement Plan

PTO + 12 holidays + 1 personal holiday

Health, dental and vision plans

Job summary

City and County of Denver’s Denver Human Services is seeking an Administrative Support Assistant V to join the FAAD Lobby/EBT team on-site at the Richard T. Castro Human Services Center.

The role emphasizes leadership support, data entry accuracy, and managing EBT-related inquiries while coordinating with neighborhood sites. The ideal candidate has strong communication, time management, and customer service skills, plus experience with EBT and CBMS systems.

Qualifications

• Graduation from high school or GED, HiSET or TASC.
• Three years of clerical experience including two years at the Administrative Support Assistant III level.

Responsibilities

• Gatekeeper for inboxes, create case folders, and respond to internal/external inquiries.
• Perform accurate data entry and reconcile EBT logs.
• Occasionally commute to Neighborhood Resource Sites and collaborate with community partners.
• Provide professional and respectful customer service to internal and external customers.
• Provide leadership and support to staff and assist management as needed.

Skills

Customer service

Time management

Communication

Microsoft Office

Team collaboration

Education

High school diploma or GED

Tools

Microsoft Excel

TEAMS

Adobe Acrobat

CBMS

EBT system

Job description

## Administrative Support Assistant V - Denver Human ServicesApply: Greater Denver Area: Full time: Posted Today: End Date: October 26, 2026 (9 days left to apply): R0083348# About Our Job With competitive pay, great benefits, and endless opportunities, working for the City and County of Denver means seeing yourself working with purpose — for you, and those who benefit from your passion, skills, and expertise. Join our diverse, inclusive, and talented workforce of more than 11,000 team members who are at the heart of what makes Denver, Denver.**What We Offer** The City and County of Denver offers a competitive salary commensurate with education and experience. The pay range for this position is $23.89 - $29.86/hour based on experience and education. We also offer generous benefits for full-time employees which include but are not limited to:* A guaranteed life-long monthly pension, once vested after 5 years of service* 457B Retirement Plan* 140 hours of PTO earned within first year + 12 paid holidays, 1 personal holiday, 1 Wellness Day and 1 volunteer day per year* Competitive medical, dental and vision plans effective within 1 month of start date **Location**In this position you can expect to work on site at the Denver Human Services Richard T. Castro Human Services Center (1200 N. Federal Blvd), 5 days per week. **What You’ll Do** At Denver Human Services (DHS), we envision a healthy community where people are connected, supported, safe, and well. One in three people in Denver turn to DHS for support at all stages of life. Our employees help children, older adults, families, and individuals navigate social and economic pressures by connecting them to services and experts who support their overall well-being. About our Assistance Programs:The dedicated staff at Denver Human Services (DHS) are here to listen and advise, helping people apply for public assistance programs. The assistance programs provide essential services including food, cash and medical benefits, childcare, child support, and general assistance to eligible Denver residents in financial need. Other assistance programs include Employment First and Veteran Services, which work with Denver residents and veterans on job placement and retention. The mission of the Family & Adult Assistance Division (FAAD) at Denver Human Services is to provide financial support, food and medical assistance to the community while also connecting additional wrap-around resources that promote the well-being and long-term self-sufficiency for adults and families.Specifically, as the Castro FAAD Lobby/EBT Lead you will:* Provide leadership and general knowledge to support staff, engage in over the shoulder assistance, handle escalations, and provide leadership to management when needed* Provide professional and respectful customer service when working with internal and external customers* Gatekeeper for inboxes, create case folders, and respond to internal/external partner and customer inquiries* Gain general knowledge to provide responses to customer questions* Complete accurate data entry* Reconcile Electronic Benefit Transfer (EBT) logs* Commute to different Neighborhood Resource Sites regularly* Collaborate with community partners* Perform other duties and projects as assigned **What You’ll Bring**We value diversity of ethnicity, race, socioeconomic status, sexual identity, gender, religion, language, ability, and experience and exemplify this through the makeup of our team at all levels. You'll be right at home here if you cultivate strong relationships and push yourself, your work, the people around you and Denver to the next level. Our ideal candidate has some or all the following experience, skills, and characteristics: * Great communication skills and a dedication to service leadership* Excellent customer service experience in field/return calls and meet with clients as a back-up to staff* Time management skills* Technologically savvy/experienced - Microsoft, Excel, TEAMS, Adobe Acrobat* Previous professional experience with Electronic Benefit Transfer (EBT) and Colorado Benefits Management System (CBMS)* Bilingual is a plus, but not required**Required Minimum Qualifications*** Education Requirement Graduation from high school or the possession of a GED, HiSET or TASC Certificate.* Experience Requirement Three (3) years of clerical experience which must include two (2) years of experience at the level of Administrative Support Assistant III.* Education & Experience Equivalency: Additional appropriate education may be substituted for the minimum experience requirement **Application Deadline**This position is expected to stay open until October 25th. Please submit your application as soon as possible and no later than October 25th, 2026 at 11:59pm