eBranch Service Agent

Dirigofcu; Lewiston (ME); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Health, dental, vision insurance

Retirement plans

Disability coverage

HSA contributions

PTO 15 days

11 paid holidays

Tuition reimbursement

Training opportunities

Career growth

Job summary

Dirigo Federal Credit Union in Lewiston, ME, is seeking a Service Agent to join our eBranch team. This full-time role typically offers 40 hours per week, with some Saturday hours, and focuses on delivering friendly, professional member service while helping members with everyday banking needs.

You will respond to calls, assist with opening/closing deposits, process transactions, support digital banking, and explain products to members.

Qualifications

• Interpersonal skills and commitment to superior member service.
• Knowledge of Credit Union products or willingness to learn.
• Ability to work well in a team and handle sensitive information.
• Dependable and punctual with basic computer skills.

Responsibilities

• Assist members with opening/closing deposit accounts and cross-sell products.
• Resolve requests or escalate as needed; update member data accurately.
• Support members with digital banking needs and online services.
• Process transactions including loan payments, transfers, and check orders.
• Provide statements and check copies; troubleshoot debit/credit card issues.
• Handle member calls and emails professionally and courteously.

Skills

Interpersonal skills

Client service focus

Team collaboration

Trustworthiness with data

Computer literacy

Punctuality

Job description

Dirigo Federal Credit Union is a profitable and fast-growing community credit union headquartered in Lewiston, Maine. We currently have an exciting opportunity for a Service Agent to join our eBranch team, working from our Lewiston operations center.

Our eBranch Service Agents answer calls and support our members with their various needs, including opening accounts, answering questions about products and services, and offering personalized and professional member service. This is a full-time position, typically working 40 hours per week, including some Saturday hours.

Responsibilities

• Assist members with opening and closing deposit accounts, answer questions about and cross-sell Dirigo products and services
• Resolve requests as able, and refer elevated questions as directed
• Update member accounts, ensuring accuracy of data, as requested by members
• Assist members with digital banking needs
• Complete transactions, including processing loan payments, transfers, check orders, and bank checks
• Provide statements and check copies as requests
• Assist in troubleshooting debit and credit card requests and issues
• Handle incoming member phone calls and emails effectively and courteously

Knowledge, skills & abilities needed

• Interpersonal skills, including tact and diplomacy
• Commitment to providing superior member service
• Knowledge, or willingness to learn about, all Credit Union products and services
• Demonstrated ability to work as part of a team
• Trustworthiness while working with sensitive information
• Familiarity with computers and new programs
• Be dependable and punctual

Why join Dirigo

• Competitive salary and benefits package, including health, dental, and vision insurances, retirement plans, disability coverage, and HSA contributions for enrolled participants
• PTO beginning at 15 days, and 11 paid holidays
• Commitment to your ongoing support and development, with tuition reimbursement and training opportunities
• Supportive and adaptive leadership, with room for growth within a mission‑driven organization
• We embrace the "people helping people" philosophy of credit unions, and our team is united by making a difference within the lives of our members and communities

Dirigo Federal Credit Union is an equal employment opportunity employer, and we provide a supportive culture committed to diversity, equity and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, national origin, veteran status or any other classification protected by law. Employment decisions are based on merit, qualifications, and business needs.