Member Service Center Representative - Caribou

The County Federal Credit Union; Caribou (ME); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Competitive benefits package

401k with employer contribution up to

Health insurance (employee pays 90% of

Vision insurance

Generous paid time off

Tuition reimbursement

Profit sharing

Job summary

The County Federal Credit Union in Caribou, Maine, is seeking a positive professional for the Member Services Center Representative role. You will answer calls, process member transactions, and help members with information and solutions in a fast-paced environment.

Ideal candidates will have strong written and verbal communication skills and a commitment to excellent member service. This is an equal opportunity employer.

Qualifications

• Strong written and verbal communication skills.

Responsibilities

• Answer telephone calls and direct them to the appropriate person with minimal transfers.
• Process telephone transactions for members.
• Gather information and identify solutions for members and potential members.
• Address debit card issues, fraud, and scam activity alerts.
• Maintain member account information in the computer system.
• Perform other duties as assigned.

Job description

The County Federal Credit Union prides itself on building lifelong relationships that support the success of our members and the communities we serve. Named one of the “Best Places to Work in Maine” and if you are a professional looking for a career not just a job, you are looking in the right place! We focus on career development and promotion – people are the core of everything we do. We offer a competitive benefits package including a very strong 401k plan with an employer contribution up to 15%, health and vision insurance options with 90% of the premium paid for the employee, generous paid time off, tuition reimbursement, profit sharing and more!

The County Federal Credit Union is seeking a positive professional to join our team as Member Services Center Representative located in Caribou, Maine. This position will be responsible for answering telephone calls, direct all telephone calls to the appropriate person with minimum transfers, processing telephone transactions for members, gathering information and identify solutions for members and potential members, ability to problem-solve debit card issues, remain informed, alert and vigilant as it relates to fraud and/or scam activity, maintain member account information on computer system, and other duties as assigned.

The right candidate should have strong written and verbal communication skills and have the ability to interact professionally which is essential for this position.

This is a great opportunity for a career if you enjoy positively impacting people’s lives and want to contribute to our mission,

Equal Opportunity Employer