East Vancouver Call Center

Vancouver Clinic; Oregon; Hybrid; USD 27,000 - 31,000; Full time

Benefits offered by this job

401k with employer match

Medical, dental, vision, life, AD&D

Metric-Based Incentive Compensation

Total Rewards Program

Job summary

Vancouver Clinic is seeking a full-time Patient Service Specialist to join our busy Call Center. You will schedule and reschedule appointments, assist with initial phone triage, verify patient information, and gather details needed for appointments while maintaining a warm, professional, and helpful demeanor.

The role requires excellent communication, dependable organization, and comfort handling a high volume of calls.

Qualifications

• High school diploma or equivalent.
• Min of two years of experience in either medical office setting or in the health insurance industry strongly preferred.
• Experience with multi-line phone system preferred.
• Excellent verbal and written communication skills.
• Ability to handle pressure situations while maintaining tact and diplomacy.
• Ability to work independently yet operates as an integral part of a team.
• Working knowledge of computers and basic software programs.

Responsibilities

• Schedule and reschedule appointments.
• Assist with initial phone triage.
• Verify and update patient information.
• Gather details needed for appointments.
• Provide directions to patients and helpful information.

Skills

Medical office experience

Phone system experience

Verbal communication

Written communication

Customer service

Team player

Computer skills

Education

High school diploma or equivalent

Tools

Scheduling software

CRM software

Job description

Vancouver Clinic is hiring a full-time Patient Service Specialist for our busy Call Center. This is a great opportunity for someone who enjoys helping others, pays close attention to detail, and takes pride in providing excellent customer service. In this role, you'll schedule and reschedule appointments, assist with initial phone triage, verify and update patient information, gather details needed for appointments, and provide helpful directions. A strong candidate is dependable, organized, comfortable handling a high volume of calls, and able to communicate with patients in a warm, professional, and helpful way.

Location: The VIC (18110 SE 34th Street - Vancouver, WA 98683) Schedule: Monday through Friday, 9:00a-5:30p Hiring range is generally between $19.38/hour to $22.20/hour, and placement in the range depends on an evaluation of experience. This position is also eligible for the opportunity to participate in the Metric-Based Incentive Compensation Plan.

Requirements

• High school diploma or equivalent.
• Min of two years of experience in either medical office setting or in the health insurance industry strongly preferred.
• Experience with multi-line phone system preferred.
• Excellent verbal and written communication skills.
• Ability to handle pressure situations while maintaining tact and diplomacy.
• Ability to work independently yet operates as an integral part of a team.
• Working knowledge of computers and basic software programs.

Additional Details

Patient Service Specialist has the potential for off-site work after successful completion of training and meeting the requirements for working off-site. This requires an employee to live in the local Vancouver, WA or Portland, OR area and have a secure home network with minimum upload (5 mbps) and download speeds (25 mbps).

This position may require that employees have and maintain an activated smartphone that receives text messaging and/or ability to have a required app such as authenticator apps as some job functions require use of multi-factor authentication (MFA).

Vancouver Clinic provides care across a wide range of medical decisions. This includes care and opinions on vaccinations, reproductive health, end-of-life decision-making, and gender affirming treatment. The ability to work, with or without reasonable accommodation, with a diverse population of patients and colleagues seeking or considering care in all areas, is an essential function of all positions at the Clinic.

Pay Range: $18.70 - $26.17

The above information is intended to indicate the general nature and level of work required in this position. It is not designed to contain or be interpreted as a comprehensive description of all duties, responsibilities, and qualifications required of those assigned to this job.

Benefits and Compensation

• We offer a competitive Total Rewards Program.
• Eligibility for benefits is dependent on factors such as position type and FTE.
• Benefit-eligible employees qualify for benefits beginning on the first of the month following one month of employment.
• Vancouver Clinic offers medical, dental, vision, life insurance, AD&D, long term disability, health savings account, flexible spending account, employee assistance program, and multiple supplemental benefits (voluntary life, critical illness, accident, hospital indemnity, identity theft protection, legal services, etc.).
• We also offer a 401k retirement plan, along with an employer matching contribution up to 4%.
• This position is also eligible for the opportunity to participate in the Metric-Based Incentive Compensation Plan.

Vancouver Clinic is proud to be an Equal Opportunity Employer. Vancouver Clinic does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, gender identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.

Vancouver Clinic is an alcohol and drug-free workplace. Offers are contingent on successful completion of background screen and immunization requirements.