Medical Front Desk- 20 hours/week

The Vancouver Clinic, Inc. P.S.; Vancouver (WA); On-site; USD 24,000 - 33,000; Full time

Job summary

The Vancouver Clinic seeks a Front Desk Representative for the 87th Ave location in Vancouver, WA. You will greet patients and families, collect co-pays, verify insurance, answer phones, and help schedule appointments in a fast-paced medical office.

Full training in the role will take 4–6 weeks. Evening schedule 4:00pm–8:00pm, with an evening differential after 5:30pm; base pay range $17.31–$24.24 per hour, with total rewards including benefits.

Qualifications

• Minimum 1 year of customer service experience.
• Minimum 1 year of medical front office experience preferred.
• Experience with Epic preferred.

Responsibilities

• Greet patients and families and provide a welcoming atmosphere.
• Collect co-pays and verify insurance information.
• Answer phone lines and schedule appointments.
• Maintain accurate patient data and transition smoothly between tasks.

Skills

Customer service

Phone skills

Typing

Team player

Education

High School Diploma

Tools

Epic

Job description

Vancouver Clinic is looking for a Front Desk Representative to join our 87th Ave team! To be successful in this role you will need a friendly demeanor, great attitude, and the desire to make a positive impact on our patients. Responsibilities can include providing excellent customer service to our patients by welcoming and greeting patients and their families, collecting co-pays, obtaining and completing insurance information, answering phone calls, and scheduling appointments. If you can multitask, work well with others as part of a team, and maintain a positive attitude while working in a fast-paced environment, we want you on our team!

Location: 87th Ave (700 NE 87th Ave - Vancouver, WA 98664)

Schedule: Monday through Friday from 4:00pm-8:00pm

• Candidates must be available for a full-time training period lasting approximately 4-6 weeks at the start of employment.

Hiring range generally between $18.00/hour to $21.37/hour, and placement in the range depends on an evaluation of experience.

• Evening Differential after 5:30pm $3.00/hour

Pay Range: $17.31 - $24.24

Requirements

• High School Diploma or equivalent required.
• Minimum of 1 year of customer service experience required.
• Minimum of 1 year of medical front office experience preferred.
• Experience with Epic preferred.
• Excellent phone skills and customer service behaviors.
• Strong computer keyboarding skills required.

Vancouver Clinic provides care across a wide range of medical decisions. This includes care and opinions on vaccinations, reproductive health, end-of-life decision-making, and gender affirming treatment. The ability to work, with or without reasonable accommodation, with a diverse population of patients and colleagues seeking or considering care in all areas is an essential function of all positions at the Clinic.

This position may require that employees have and maintain an activated smartphone that receives text messaging and/or ability to have a required app such as authenticator apps as some job functions require use of multi-factor authentication (MFA).

Pay Range: $17.31 - $24.24

We offer a competitive Total Rewards Program. Eligibility for benefits is dependent on factors such as position type and FTE. Benefit-eligible employees qualify for benefits beginning on the first of the month following one month of employment.

• medical
• dental
• vision
• life insurance
• AD&D
• long term disability
• health savings account
• flexible spending account
• employee assistance program
• multiple supplemental benefits (voluntary life, critical illness, accident, hospital indemnity, identity theft protection, legal services, etc.)
• 401k retirement plan
• employer matching contribution up to 4%

Compensation packages and time off programs vary and are dependent on factors such as department, position type, primary work state and FTE.

Vancouver Clinic is proud to be an Equal Opportunity Employer. Vancouver Clinic does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, gender identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.

Vancouver Clinic is an alcohol and drug-free workplace. Offers are contingent on successful completion of background screen and immunization requirements.