East-Senior Service Technician

ZipRecruiter; Exton (Chester County); On-site; USD 55,000 - 80,000; Full time

Job summary

A leading security company seeks a Senior Service Technician to oversee projects and install security systems. The role requires 5+ years of experience in the security industry, focusing on high-end integrated security devices, with responsibilities including project oversight, installation, and mentoring entry-level staff. A full benefits package and a company vehicle are included.

Benefits

Full benefits package

Vacation

Cell phone allowance

Company vehicle

Qualifications

• Minimum of 5 years of experience with access control, IDS, video management systems.
• Ability to operate a bucket truck and climb ladders for service calls.
• Familiarity with electronic security codes and standards.

Responsibilities

• Project oversight, system programming, and activation.
• Installation of field devices and servicing of security systems.
• Writing clear resolutions to service tickets and mentoring entry-level technicians.

Skills

Problem Solving

Communication

Technical skills

Education

Technical/electrical background

Job description

Job Description

Job Summary

Company

NextGen Security, LLC

Location

Exton, PA

Industries

Security and Surveillance

Job Type

Full Time Employee

Years of Experience

5+ years of service experience in security industry or technical background.

Career Level

Experienced (Non-Manager)

Senior Service Technician

What we’re looking for:

We are seeking an experienced electronic security service technician to join our fast-growing and dynamic team.

What you’ll be doing:

This position involves project oversight in the field, system programming, project activation and commissioning, installation of field devices, and servicing of high-end integrated security devices. Some local travel will be required.

What you bring to the table:

• Minimum of 5 years of experience with installing and maintaining:

1. Enterprise-level access control systems.
2. Intrusion detection systems (IDS), fiber and copper based.
3. Enterprise-level video management systems (IP-based and analog).

· Technical/electrical background.

· Ability to use and drive a bucket truck as needed.

· Climb ladders when needed to complete service calls.

· Write clear and concise resolutions to service tickets, communicating with Service Coordinators as needed.

· Ability to travel 2.5 hours per day via company vehicle to customer site locations.

· Rotate on-call schedule with other technicians and respond to after-hours calls as needed.

· Train and mentor entry-level technicians.

· Superior problem-solving and communication skills.

· Work independently with minimal supervision.

· Ability to operate a company vehicle safely.

· Familiarity with local electronic security codes and industry standards.

· Understanding and ability to work safely in a chemical plant environment.

Not Required

• Access Control System Vendor Certifications in Software House, Genetec, ProWatch, and Lenel.
• Video Management System Vendor Certifications in Genetec, OnSSI, MaxPro, and Milestone.
• Intrusion Detection System Vendor Certifications in Senstar/Optellios, and FFT.
• Networking and IT knowledge.
• Experience with computer operating systems, network design, and implementation.

What we bring to the table:

• Compensation based on background and experience.
• Company vehicle.
• Full benefits package.
• Vacation.
• Cell phone allowance.

We are an equal opportunity employer and drug-free workplace. Pre-employment drug screens and background checks will be conducted. Employees are subject to routine drug screens based on job classification.

Application Process

Please submit your resume, references, and requested salary range when applying for this position to [e-mail].

More About Us

NextGen Security is an electronic security systems integrator offering commercial and industrial companies industry-leading knowledge, engineering design, implementation, management, and maintenance services. Our team has 10-25 years of experience in the security industry, handling single-site, multi-facility, plant-wide, campus-wide, regional, and international projects. For more insights, check out what our employees say about working at NextGen: https://vimeo.com/255625164

Notice To Employment / Recruitment Agents

Employment/recruitment agents may only submit candidates with written authorization from NextGen Security’s HR department. Candidates must be submitted through approved channels and only if there is a contractual agreement. Submissions without approval will not be recognized or compensated.