Field Service Engineer - Remote - Southern East Coast

Sartorius North America; Wilmington (DE); Remote; USD 60,000 - 80,000; Full time

Job summary

Join Sartorius North America as a Field Service Engineer, where you'll provide technical support and exceptional customer care in the Bio-Pharmaceutical industry. This role offers a dynamic work environment with significant travel opportunities and the chance to impact real-world medicine. Ideal candidates are proactive, skilled in troubleshooting, and possess a strong background in engineering or field service.

Benefits

Comprehensive benefits

Health and wellness programs

Work-life balance

Retirement plans

Personal development opportunities

Qualifications

• 5+ years of proven field service experience.
• 3+ years of field service experience in the Bio-Pharmaceutical industry.
• Valid Driver's License and excellent driving record.

Responsibilities

• Provide exceptional customer care and build positive relationships.
• Perform field service, calibration, installation, and maintenance.
• Support up to 90% overnight travel within the greater eastern NA region.

Skills

Troubleshooting

Customer Care

Technical Support

Mechanical Skills

Electrical Skills

IT Skills

Education

Associate's degree in engineering

Military training certifications

Bachelor's degree in engineering (preferred)

Tools

MS Office

Job description

As the Field Service Engineer, you will have the opportunity to join a driven and growing team. Self-starters, proactive, and energetic candidates looking to contribute ideas, innovative thinking, and tireless actions should apply. We offer an outstanding work-life balance yet an intense, challenging, and fast-paced working environment. Your work will have a real-world impact and support you in achieving your career goals.

Requirements

• Must be located on the Southern East Coast near a major airport.
• Provide exceptional customer care and build positive relationships with customers.
• Provide technical support to customers in case of issues.
• Coordinate workflow to minimize unnecessary travel; travel to customers by ground, train, and air as needed.
• Train customers on the use and operation of Bio Analytics instruments.
• Perform field service, calibration, installation of mechanical systems, preventative maintenance, and sterilizations.
• Assist with resolving IT issues related to Bio Analytics system installations, including software updates/upgrades.
• Draft documentation of processes and procedures as required.
• Keep accurate records of parts and service reports, and prepare customer estimates.
• Pass along leads to the sales manager.
• Travel to facilities for training and conferences, including locations like Ann Arbor, MI, and Fremont, CA.
• Support up to 90% overnight travel within the greater eastern NA region.
• Lift items weighing up to 35 Kg.

Qualifications

• Associate's degree in engineering, military training certifications, or 5+ years of proven field service experience.
• 3+ years of field service experience in the Bio-Pharmaceutical industry.
• Strong troubleshooting, testing, repairing, and servicing skills in mechanical, electrical, and IT areas.
• Valid Driver's License.
• Proficiency with MS Office applications.

Preferred Attributes

• Ability to work flexible shifts and adapt to changing schedules.
• Bachelor's degree in mechanical, biomechanical, biomedical engineering, or related fields.
• Familiarity with mobile tools and applications.
• Excellent driving record.
• Alignment with core values: Sustainability, Openness, Enjoyment.

What We Offer

As a growing global life sciences company, Sartorius offers comprehensive benefits including personal development, work-life balance, health and wellness programs, retirement plans, and more. We foster a welcoming culture of mutual support and international collaboration.

Join us in the fight against diseases like cancer and dementia, translating scientific discoveries into real-world medicine faster. We seek ambitious, creative team players eager to contribute to this mission.

Apply now at www.sartorius.com/career. For accommodations, contact [e-mail].