Field Service Engineer - Remote - Ann Arbor, MI

Sartorius; Ann Arbor (MI); Remote; USD 70,000 - 90,000; Full time

Job summary

Join Sartorius as a Field Service Engineer in Ann Arbor, MI, where you'll provide exceptional customer service and technical support for Bio Analytics instruments. This role offers a mix of technical challenges and travel across the Midwest, with a focus on delivering high-quality service, training customers, and ensuring operational success. Sartorius values innovation, support, and team collaboration in a fast-paced work environment, offering numerous benefits and growth opportunities.

Benefits

401k with company match

Flexible work schedules

Paid vacation and sick time

Comprehensive onboarding

Health and wellness programs

Qualifications

• 5+ years of proven field service experience.
• 3+ years in the Bio-Pharmaceutical industry.
• Valid driver's license is a must.

Responsibilities

• Provide exceptional customer care and technical support.
• Perform field service, calibration, and preventative maintenance.
• Assist with resolving IT issues and documentation.

Skills

Troubleshooting

Technical support

Relationship building

Mechanical skills

IT skills

Education

Associate's degree in engineering

Bachelor's degree in mechanical engineering

Tools

MS Office

Job description

Field Service Engineer - Remote - Ann Arbor, MI page is loaded

Field Service Engineer - Remote - Ann Arbor, MI

Apply locations Home Office United States of America Ann Arbor, MI, United States of America time type Full time posted on Posted 30+ Days Ago job requisition id R35839 This is an excellent opportunity to join a driven and growing team. Self-starters, proactive, and energetic candidates looking to contribute ideas, innovative thinking, and tireless actions should apply. We offer an outstanding work-life balance yet an intense, challenging, and fast-paced working environment. Your work will have a real-world impact and support you in achieving your career goals.

The ideal candidate will reside in the Ann Arbor, MI, area. The territory includes the Midwest and other areas as needed.

Grow with Us - Your Responsibilities

• Provide exceptional customer careand build positive relationships with customers
• In the event of an issue, you will provide technical support to customers
• Tie the workflow to the scheduleto minimizeunnecessary travel. Travel to customers by ground, train, and air transportation as needed
• You will provide training to customers on the essential use and operation of Bio Analytics instruments
• Performfieldservice,calibration,and installation of complex mechanical systems, and perform preventative maintenanceand field sterilizations
• One of your tasks will be to assist with resolving IT issues related to Bio Analytics system installations. Follow all the company's procedures and protocols, as well as perform software updates/upgrades
• Assist in drafting documentation of process and procedure as required
• Keep accurate records via written and paper form, and keep a precise count of parts assigned to the engineer
• Regularly, you will be asked to produce timely, accurate, and detailed service reportsand prepare customer-facing estimates of repairs
• Pass along identified leads to the sales manager
• Travel to our Ann Arbor, MI, Fremont, CA, andadditionalfacilitiesand sitesfortrainingandconferencesas needed
• All other duties as assigned by management
• Expect up to 90% overnight travel to support Field Service activities in the Midwest, supporting Wisconsin, Illinois, Michigan, Ohio, Indiana, Kentucky, Tennessee, with support in additional regions of NA.
• Lift items that weigh up to 35 Kg

What Will Convince Us

• Associate's degree in engineering or military training certificationsand/or 5+ years of proven field service experience
• 3+ years of field service experiencein the Bio-Pharmaceutical industry
• You can troubleshoot, test,repair,and service technical equipmentwithexcellent mechanical,electrical,and IT skills
• You have a valid Driver's License
• Proficient with MS Office software, including Outlook, Word, and Excel

We Value:

• You can work flexible shifts and adapt to changing work schedules
• Completion of a bachelor's degree in mechanical engineering, biomechanical engineering, biomedical engineering,or a related field
• Familiarity with mobile tools and applications
• Excellent driving record
• Identification with our core values: Sustainability, Openness, Enjoyment

What We Offer

As a growing global life science company, with our stock listed on the German DAX and TecDAX , Sartorius offers a wide range of benefits:
Personal and Professional Development: Mentoring, leadership programs, internal seminar offerings
Worklife Balance: Paid vacation, sick time, corporate holidays and community service day; as well as flexible work schedules
Making an Impact Right from the Start: Comprehensive onboarding, including a virtual online platform
Welcoming Culture: Mutual support, team spirit and international collaboration; communities on numerous topics such as “Coaching”, “Agile Working” and a “Businesswomen’s Network”
Health & Well Being: Wide selection of health and well-being support such as a variety of medical plans to choose from, dental, vision, EAP, and other wellness programs.
Intelligent Working Environment: Working in smart buildings with the latest technology and equipment.

Retirement Savings Plan: 401 k (with generous company match)
Flexible Spending: HSA, FSA (dependent care & healthcare spending), Transportation Commuter Account
Company Paid Benefits: Basic Life Insurance, AD&D, EAP, Family Planning & Women’s Health, Health Advocate
Additional/Optional: Supplemental Life Insurance (employee, spouse & dependents), Legal Services, LTD & STD, Critical Illness Insurance, Student Loan Tuition Refinance Service

Sartorius is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, disability or based on status in any other protected group of class.

Please view equal employment opportunity posters provided by OFCCP here.

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Sartorius is part of the solution in the fight against cancer, dementia, and many other diseases. Our technologies help translate scientific discoveries into real-world medicine faster, so that new therapeutics can reach patients worldwide. We look for ambitious team players and creative minds, who want to contribute to this goal and advance their careers in a dynamic global environment. Join our global team and become part of the solution. We are looking forward to receiving your application.

We look forward to receiving your application.

www.sartorius.com/career

If you are a qualified individual with a disability or a disabled veteran and are unable or limited in your ability to use or access our website, you may request a reasonable accommodation to express interest in a specific opening. You can request reasonable accommodation by e-mail at [e-mail]

Sartorius is an Equal Opportunity/Affirmative Action employer and will consider all qualified applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

All employment decisions are based on valid job-related requirements.

If you are a qualified individual with a disability or a disabled veteran and are unable or limited in your ability to use or access our website, you may request a reasonable accommodation to express interest in a specific opening. You can request reasonable accommodation by calling [phone] ext 8330 or via e-mail at [e-mail]

About Sartorius

Sartorius is part of the solution in the fight against cancer, dementia, and many other diseases. Our technologies help translate scientific discoveries into real-world medicine faster, so that new therapeutics can reach patients worldwide.

We look for ambitious team players and creative minds, who want to contribute to this goal and advance their careers in a dynamic global environment.

Join our global team and become part of the solution. We are looking forward to receiving your application.
www.sartorius.com/careers

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