Earthmoving Service Supervisor: Lead Tech Team & Efficiency

Thompson Lift Truck; Spanish Fort, Northern (AL, KY); Hybrid; USD 60,000 - 75,000; Full time

Job summary

Thompson Tractor in Alabama is seeking a Service Supervisor to lead a team of 5-15 technicians and ensure customer needs are met at the highest level. You will support the Service Dispatcher and Advisor with calls, quotations, work orders, and job assignments, while mentoring junior staff to raise overall competency.

Responsibilities include planning jobs, monitoring technician performance, handling objections, and communicating repair status to customers.

Qualifications

• Education: High school diploma or equivalent.
• Experience: Service Technician preferred; PC skills (Word/Excel) required.

Responsibilities

• Lead a team of 5-15 technicians and track efficiency to meet customer needs.
• Support Service Dispatcher/Advisor with calls, quotations, and work orders.
• Assign jobs, train technicians, and monitor customer satisfaction and morale.
• Plan jobs effectively to minimise downtime and ensure repair status is communicated.

Skills

Strong technical/repair skills

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Microsoft SharePoint

Microsoft Dynamics AX 2012

Job description

Thompson Tractor in Alabama is seeking a Service Supervisor to lead a team of 5-15 technicians and ensure customer needs are met at the highest level. You will support the Service Dispatcher and Advisor with calls, quotations, work orders, and job assignments, while mentoring junior staff to raise overall competency.

Responsibilities include planning jobs, monitoring technician performance, handling objections, and communicating repair status to customers.