Early-Morning Store Operations & Customer Experience Associate

JCPenney; Mentor (OH); On-site; USD 16,531 - 20,664; Part time

Benefits offered by this job

Medical/dental/vision

Paid vacation/holidays

401(k) with Company match

Associate discount

Eight paid holidays

Job summary

JCPenney in Mentor, OH is seeking an Operations Associate to support store opening routines and deliver an outstanding customer experience. You will work with a team to perform essential operations before the doors open, ensuring merchandise is ready and the store runs smoothly.

Key duties include customer service, pricing and signing, restocking, unloading merchandise, maintaining backroom standards, and supporting omnichannel initiatives such as Buy Online Pickup in Store and ship-from-store.

Qualifications

• 1-2 years retail experience (preferred)
• Ability to work early morning shifts
• Strong customer service mindset

Responsibilities

• Customer Service - assist shoppers and answer questions
• Executes pricing and signing across the store
• Replenish and restock merchandise to ensure sizes/styles are available
• Receive and unload merchandise and prep backroom
• Maintain backroom standards for safety and cleanliness
• Support omnichannel initiatives (Buy Online Pickup in Store, Ship from Store)
• Assist in executing merchandising plans and floor coverage
• Participate in learning and training materials

Skills

Customer service

Pricing & signing

Merchandise replenishment

Stockroom organization

Job description

JCPenney in Mentor, OH is seeking an Operations Associate to support store opening routines and deliver an outstanding customer experience. You will work with a team to perform essential operations before the doors open, ensuring merchandise is ready and the store runs smoothly.

Key duties include customer service, pricing and signing, restocking, unloading merchandise, maintaining backroom standards, and supporting omnichannel initiatives such as Buy Online Pickup in Store and ship-from-store.