Retail Operations Associate: Morning Shift & Customer Experience

JCPenney; Canton (OH); On-site; USD 16,531 - 20,664; Full time

Benefits offered by this job

Medical/dental/vision insurance

Term life insurance

Paid vacation/holidays

401(k) with company match

Associate discount

Job summary

JCPenney in Canton, OH is seeking an Operations Associate to create an outstanding customer experience by handling store operations before opening. This early-morning role involves a team-based effort to prepare the store and merchandise for the day.

You will perform pricing and signing, replenishment, receiving shipments, backroom organization, and omnichannel tasks such as Buy Online Pickup in Store and Ship from Store, all while upholding merchandising standards and delivering fast, friendly

Qualifications

• 1-2 years retail experience
• Strong customer service orientation
• Ability to work early morning shifts

Responsibilities

• Assist customers with questions and provide excellent service.
• Price and sign merchandise accurately on the sales floor.
• Replenish and restock merchandise to keep shelves stocked.
• Receive and unload shipments with the team.
• Maintain backroom standards: clean, safe, organized.
• Support omnichannel initiatives (BOPIS, Ship from Store, returns).
• Execute merchandising plans to align with leadership directives.
• Engage in training and learn store processes.

Skills

Customer service

Merchandise replenishment

Team collaboration

Omnichannel operations

Job description

JCPenney in Canton, OH is seeking an Operations Associate to create an outstanding customer experience by handling store operations before opening. This early-morning role involves a team-based effort to prepare the store and merchandise for the day.

You will perform pricing and signing, replenishment, receiving shipments, backroom organization, and omnichannel tasks such as Buy Online Pickup in Store and Ship from Store, all while upholding merchandising standards and delivering fast, friendly