Early Morning Retail Replenishment & Customer Service Pro

Michaels Stores; Oceanside (CA); Sur place; USD 23 000 - 27 000; Plein temps

Avantages offerts par ce poste

401(k) with employer match

Medical/dental/vision coverage

Tuition assistance

Employee discounts

Résumé du poste

Michaels Stores in Oceanside, CA is seeking a Store Team Member to assist customers, locate products, and operate checkout. You will also engage customers in Rewards and Private Label Credit Card enrollments and support omnichannel processes such as BOPIS and SFS.

This role requires standing, lifting, and moving stock, with potential for overtime. Retail or customer service experience is preferred; benefits include 401(k) with employer match and employee discounts.

Qualifications

• Retail and/or customer service experience preferred.

Responsabilités

• Help customers shop, locate products, and provide solutions.
• Provide a fast, friendly checkout experience; execute cash handling to standards.
• Engage customers on the benefits of the Rewards program and Private Label Credit Cards and complete enrollments.
• Educate customers on the Voice of Customer (VOC) survey.
• Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS).
• Participate in the truck unload, stocking, and planogram (POGs) processes.
• Responsible to complete merchandise recovery and maintenance including the merchandise return / go back process and general store recovery to ensure a well-merchandised and in-stock store.
• Perform Store In Stock Optimization (SISO) and AD set duties as assigned.
• Support shrink and safety programs.
• Adhere to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; execute Company policies and standards.
• Interact with others in an accepting and respectful manner; remain positive and respectful, even in difficult situations; promote commitment to the organization’s vision and values; project a positive image and serve as a role model for other Team Members.
• Cross trained in Custom Framing selling and production

Connaissances

Retail experience

Customer service

Description du poste

Michaels Stores in Oceanside, CA is seeking a Store Team Member to assist customers, locate products, and operate checkout. You will also engage customers in Rewards and Private Label Credit Card enrollments and support omnichannel processes such as BOPIS and SFS.

This role requires standing, lifting, and moving stock, with potential for overtime. Retail or customer service experience is preferred; benefits include 401(k) with employer match and employee discounts.