Early Morning Retail Replenishment & Customer Service

Michaels Stores; Draper (UT); On-site; USD 26,000 - 38,000; Full time

Benefits offered by this job

Employee discounts

Partner discount programs

401(k) with employer match

Job summary

The Michaels Stores in Draper, UT is hiring a store associate to deliver friendly customer service, help customers find products, and ensure fast checkout experiences. You will unload trucks, stock merchandise, and support returns while following SOPs.

You will also participate in Buy Online Pickup in Store, Ship From Store, and planogram processes, with discounts and benefits available to team members.

Qualifications

• Retail and/or customer service experience preferred.

Responsibilities

• Help customers shop, locate products, and provide them with solutions
• Provide a fast and friendly checkout experience; execute cash handling to standards
• Engage customers on the benefits of the Rewards program and Private Label Credit Cards and complete enrollments
• Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS)
• Participate in the truck unload, stocking, and planogram (POGs) processes
• Responsible to complete merchandise recovery and maintenance including the merchandise return / go back process and general store recovery to ensure a well-merchandised and in-stock store
• Perform Store In Stock Optimization (SISO) and AD set duties as assigned
• Support shrink and safety programs
• Adhere to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; execute Company policies and standards
• Interact with others in an accepting and respectful manner; remain positive and respectful, even in difficult situations; promote commitment to the organization’s vision and values; project a positive image and serve as a role model for other Team Members
• Cross trained in Custom Framing selling and production

Skills

Retail experience

Customer service

Job description

The Michaels Stores in Draper, UT is hiring a store associate to deliver friendly customer service, help customers find products, and ensure fast checkout experiences. You will unload trucks, stock merchandise, and support returns while following SOPs.

You will also participate in Buy Online Pickup in Store, Ship From Store, and planogram processes, with discounts and benefits available to team members.