Operational Lead

Riverside; Kentucky; Presencial; USD 92.000 - 102.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Flexible working options available

Learning and development investment

Wide range of benefits

Descripción de la vacante

Riverside is seeking an Operational Lead to head the delivery of our customer service centres in Liverpool and Carlisle, managing around 125 FTE. You will drive performance, transformation and cost control while fostering a culture of excellence and customer focus.

The role requires a visionary leader with extensive operational management experience and the ability to operate in a fast-paced environment. Riverside emphasizes flexibility, development opportunities, and a strong commitment to

Formación

• Visionary outlook capable of driving our strategy forward.
• High energy leader who is bold and fast-paced.
• Significant experience in Operational Management at 100 FTE+ level.

Responsabilidades

• Lead operational delivery of our contact centres in Liverpool and Carlisle (~125 FTE).
• Ensure exceptional customer experiences across all channels.
• Be accountable for performance, transformation, continuous improvement, cost control and budget.
• Shape a culture of excellence, innovation, and customer centricity.

Conocimientos

Visionary outlook

High energy leader

Operational management

Descripción del empleo

Salary:£69272.98 (£76564.93 is achieved after 12 successful performance in the role)

Working Hours:35 hours per week, full time

Working Pattern: Monday to Friday

Location: Carlisle, Cumbria

Please note that whilst we will accept applications on the basis of any form of valid legal permission to work in the UK, we will be surrendering the Riverside Sponsorship licence, so for the avoidance of doubt, we are unable to apply for any further sponsorships whether on behalf of existing colleagues or candidates.

The difference you will make as an Operational Lead

As Operational Lead for our Multi-Site Customer Service Centre, you will lead the operational delivery of our contact centres in Liverpool and Carlisle (circa 125 FTE) ensuring exceptional customer experiences across all channels. You will be accountable for performance, transformation, continuous improvement, cost control and budget whilst shaping a culture of excellence, innovation, and customer centricity.

About you

We are looking for someone with

• A visionary outlook capable of driving our strategy forward


• A leader who has high energy, can be bold and work in a fast-paced environment


• Significant experience of Operational Management at a sizeable function level (100 FTE+)

Why Riverside?

At Riverside, we’re a housing association with a difference – enhancing the everyday for all our customers. For 90 years, we’ve been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives.

We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.

Working with us, you’ll enjoy:

• Flexible working options available


• Investment in your learning, personal development and technology


• A wide range of benefits

Diversity and Inclusion at Riverside:

We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues.

Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview.

This role also falls under our Ethnic Diversity guaranteedinterview scheme. If you are Ethnically Diverse and demonstrateyou meet the minimum criteriafor the role you will be guaranteed an interview. If required