Early Intervention Officer

Riverside; Kentucky; On-site; USD 36,000 - 40,000; Full time

Benefits offered by this job

Flexible working options

Learning & development

Benefits package

Job summary

Riverside is seeking an Early Intervention Officer to support the Income Collection function, aiming to maximise rental income and recoveries by providing advice on Universal Credit and processing UC claims in the DWP portal.

The role includes encouraging rent in advance, setting up digital payments, and preparing court packs. It is a fixed-term contract for up to 12 months, with full-time hours (35 per week).

Qualifications

• Customer focused with excellent communication skills.
• Effective negotiation skills, managing requirements to a solution.
• Proven track record of problem solving.

Responsibilities

• Support income collection by advising on Universal Credit and processing UC claims in the DWP portal.
• Encourage rent in advance, set up digital payment methods and manage income collection administration including court packs.

Skills

Customer focus

Negotiation

Problem solving

Job description

Contract Type:Fixed term for up to 12 months

Salary:£27017.04 (£29687.92 is achieved after 12 months successful performance in the role)

Working Hours:35 hours per week, full time

Working Pattern:Between the hours of 8.00am to 6.00pm Monday to Friday

Please note that whilst we will accept applications on the basis of any form of valid legal permission to work in the UK, we will be surrendering the Riverside Sponsorship licence, so for the avoidance of doubt, we are unable to apply for any further sponsorships whether on behalf of existing colleagues or candidates.

The difference you will make as an Early Intervention Officer

To support the Income Collection function to maximise and sustain rental income and other debts including former tenant arrears and rechargeable repairs and garage arrears by carrying out early intervention & prevention activity such as providing advice around claiming Universal Credit, processing UC claims in the DWP portal, encouraging rent in advance, setting up digital payment methods and managing Income collection administration such as preparation of court packs.

About you

• Customer focused with excellent communication skills, both verbal and written, showing the ability to meet the needs of a varied customer base.
• Effective negotiation skills, managing business and customer requirements to a mutually agreeable solution
• Proven track record of problem solving.

Why Riverside?

At Riverside, we're a housing association with a difference - enhancing the everyday for all our customers. For 90 years, we've been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives.

We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.

Working with us, you'll enjoy:

• Flexible working options available
• Investment in your learning, personal development and technology
• A wide range of benefits

Diversity and Inclusion at Riverside:

We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues.

Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview.