EAP Work Life Consultant

Curalinc, LLC; United States; Remote; USD 30,000 - 41,000; Full time

Benefits offered by this job

100% company-paid medical coverage

PTO

401(k) with match

Dental, Vision, Life, Disability

Job summary

CuraLinc Healthcare seeks a Work Life Consultant for a full-time, fully remote role, serving continental United States and Hawaii. You will perform telephonic intakes, provide consultation, conduct research, and refer participants to community resources.

The role supports employee productivity and wellbeing in a fast-paced environment. Responsibilities include gathering demographic data, assessing needs, ensuring complete records, and developing professional cover letters and materials for

Qualifications

• Bachelor’s degree in psychology, social work or a related field.
• Excellent verbal and written communication skills.
• Exceptional customer service skills.
• Strong attention to detail.
• Ability to work in a fast-paced environment.
• Fundamental understanding of MS Office and contact management systems.
• Prior experience as a call center agent is required.
• Prior experience conducting telephonic intake and/or assessment strongly preferred.

Responsibilities

• Complete Telephonic Intakes.
• Gather required demographic information.
• Assess participants’ needs through targeted questioning.
• Offer guidance and consultation.
• Ensure all documentation is complete and accurate.
• Conduct timely and targeted research.
• Contact and vet service providers by phone to ensure referrals meet participants’ needs.
• Develop grammatically correct and error-free cover letters and fulfillment materials.
• Participate in additional department tasks as needed.

Skills

Verbal communication

Written communication

Customer service

Attention to detail

Fast-paced environment

Call center experience

Telephonic intake/assessment

Education

Bachelor’s Degree in Psychology, Social Work or Related Field

Tools

MS Office

Contact management systems

Job description

At CuraLinc, we help people and workplaces thrive together.
Join a growing teamthat’smaking a difference every day.

Meet CuraLinc’s HR Team

Our HR team is the heartbeat of our organization, fostering a culture of collaboration, respect, and growth. T hey are dedicated to attracting top talent, nurturing professional development, and ensuring the wellbeing of our diverse workforce.

CuraLinc Healthcare is seeking a Work Life Consultant for a full-time, fully remote role. Work Life Consultants complete telephonic intakes, offer consultation, conduct research and provide referrals to program participants seeking resources and referrals in their community. Topics of research include childcare, elder care, daily living, convenience, concierge services and more. The Work Life Consultant is an ideal role for individuals who thrive in a fast-paced environment and are passionate about supporting employee productivity and wellbeing for a rapidly growing organization.

CuraLinc Healthcare delivers transformative mental health care fueled by connectivity, marrying technology and personalized advocacy to support thousands of the world's best employers and millions of their employees throughout their mental health care journey.

CuraLinc Healthcare is a service-driven organization whose employees are treated with professionalism and respect. We believe that "a chain is only as strong as its weakest link" and, therefore, look to hire high-performing professionals with outstanding experience, work ethic and character.

Primary Responsibilities

• Complete Telephonic Intakes
• Gather Required Demographic Information
• Assess the Participants Needs Through Targeted Questioning
• Offer Guidance and Consultation
• Ensure all Documentation is Complete and Accurate
• Conduct Timely and Targeted Research
• Contact and Vet Service Providers by Phone to Ensure all Referrals Meet Participants’ Needs
• Develop Grammatically Correct and Error-Free Cover Letters and Fulfillment Materials
• Participate in Additional Departmental Tasks, as Needed

Required/Minimum Qualifications

• Bachelor’s Degree in Psychology, Social Work or Related Field
• Excellent Verbal and Written Communication Skills
• Exceptional Customer Service Skills
• Strong Attention to Detail
• Ability to Work in a Fast-Paced Environment
• Fundamental Understanding of MS Office and Contact Management Systems
• Prior Experience as a Call Center Agent Required
• Prior Experience Conducting Telephonic Intake and/or Assessment Strongly Preferred

This is a full-time, hourly role, located in the continental United States and Hawaii, and includes a robust benefits package, with 100% company-paid single tier medical coverage insurance, PTO, 401(k) with match, dental, vision, life, and disability insurance.

CuraLinc is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, age, national origin or disability.

CuraLinc is proud to be Certified™ by Great Place To Work® for the fourth year in a row for 2026. Great Place To Work® is the global authority on workplace culture, employee experience and the leadership behaviors proven to deliver market-leading revenue, employee retention and increased innovation.

Why work at CuraLinc?

See what our employees say about what makes CuraLinc a great workplace. These words are drawn from employee comments on the Trust Index™ survey.

79% of employees say CuraLinc is a great place to work

CuraLinc Healthcare

79%

Typical company

57%

94 %

say when you join the company, you are made to feel welcome

90 %

say people here are given a lot of responsibility

90 %

say people care about each other here

86 %

say they feel they make a difference here

85 %

say when they look at what weaccomplish, they feel a sense of pride