Clinical Team Leader

Curalinc, LLC; United States; Remote; USD 90,000 - 130,000; Full time

Benefits offered by this job

Company-paid medical

PTO

401(k) with match

Dental

Vision

Life insurance

Disability insurance

Job summary

CuraLinc Healthcare is seeking a full-time Clinical Team Leader to guide Care Advocates and support the Clinical Management Team. The role includes telephonic assessment, case management, and coaching, with oversight of EAP call center operations.

Eligible candidates hold a Master’s or Doctorate in a mental health field and an active license. A strong background in supervision, communication, and QA is required, with a comprehensive benefits package.

Qualifications

• Master's or Doctorate in a mental health discipline is required.
• Post-graduate clinical experience is essential.
• Independent clinical state license to practice is required.

Responsibilities

• Provide guidance and coaching to Care Advocates and clinical staff.
• Assist Clinical Management with day-to-day EAP operations and staffing.
• Respond to complex service inquiries and coordinate QA activities.
• Collaborate with client services on service delivery and improvements.
• Ensure documentation, HIPAA compliance, and recordkeeping standards.

Skills

Supervisory/Management

Communication

Time management

Multitasking

Critical thinking

Education

Master's or Doctorate in Mental Health

Tools

Microsoft Office

Contact management systems

Job description

At CuraLinc, we help people and workplaces thrive together.
Join a growing teamthat’smaking a difference every day.

Meet CuraLinc’s HR Team

Our HR team is the heartbeat of our organization, fostering a culture of collaboration, respect, and growth. T hey are dedicated to attracting top talent, nurturing professional development, and ensuring the wellbeing of our diverse workforce.

CuraLinc Healthcare is seeking a Clinical Team Leader for a full-time role. This position is responsible for providing guidance, support and consultation to Care Advocates as well as support to the Clinical Management Team. Clinical Team Leaders also provide telephonic assessment, case management, and guidance to participants who utilize the program.

CuraLinc Healthcare delivers transformative mental health care fueled by connectivity, marrying technology and personalized advocacy to support thousands of employers and millions of their employees throughout their mental health care journey.

CuraLinc Healthcare is a service-driven organization whose employees are treated with professionalism and respect. We believe that "a chain is only as strong as its weakest link" and, therefore, look to hire high-performing professionals with outstanding experience, work ethic and character.

We strive to provide all selected applicants with a smooth recruitment experience. Therefore, we ask that you complete an application for employment via curalinc.com/careers or this posting's easy apply. If you are selected for a position with CuraLinc, we will not ask for personal or financial information via email. Should you have any questions or concerns, please contact us via [e-mail].

Primary Responsibilities

• Provide Support to Clinical Management in Day-to-Day Operations of EAP Call Center including Queue Management, Productivity, Quality of Service Delivery, Documentation and Staff Scheduling
• Provide Guidance, Support, Consultation and Coaching to Care Advocates
• Collaborate with Clinical Management and Client Services Team in Responding to Complicated Service Inquiries
• Assist with Quality Assurance Including Call Monitoring, Documentation Review and Case Audits
• Communicate with Plan Sponsors Regarding Delivery of EAP/MHSA Services
• Assist with Training and Development of New Care Advocates and Deliver Continuous Trainings on the Implementations of New Services, Products and Accounts
• Provide Support with Service Delivery Including Assessment, Consultation and Referral Services to Employees/Members of EAP/MHSA Clients through Telephone and Other Access Points
• Perform Timely Follow-up with Member/Plan Sponsors and Providers to Coordinate Resource Allocation and Determine the Impact of EAP Services
• Maintain Accurate and Complete Records in Compliance with HIPAA and Ethical Guidelines

Required/Minimum Qualifications

• Master's or Doctorate Degree in a Mental Health Discipline (e.g. - Social Work, Counseling, Marriage and Family Therapy)
• Minimum Five (5) Years of Post-Graduate Clinical Experience
• Independent Clinical State License to Practice (e.g. - LCPC, LCSW, LMFT, etc.)
• Previous Supervisory/Management Experience including Training, Goal Setting and Performance Improvement or Extensive Experience of Minimum One (1) Year Care Advocate Experience
• Excellent Communication, Time Management and Multi-Tasking Skills
• Ability to Critically Assess and Resolve Complex Clinical and Service Issues
• Fundamental Understanding of the Microsoft Office Suite and Contact Management Systems

This is a full-time, salaried role, located in the continental United States and Hawaii, and includes a robust benefits package, with 100% company-paid single tier medical coverage insurance, PTO, 401(k) with match, dental, vision, life, and disability insurance.

CuraLinc is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, age, national origin or disability.

CuraLinc is proud to be Certified™ by Great Place To Work® for the fourth year in a row for 2026. Great Place To Work® is the global authority on workplace culture, employee experience and the leadership behaviors proven to deliver market-leading revenue, employee retention and increased innovation.

Why work at CuraLinc?

See what our employees say about what makes CuraLinc a great workplace. These words are drawn from employee comments on the Trust Index™ survey.

79% of employees say CuraLinc is a great place to work

CuraLinc Healthcare

79%

Typical company

57%

94 %

say when you join the company, you are made to feel welcome

90 %

say people here are given a lot of responsibility

90 %

say people care about each other here

86 %

say they feel they make a difference here

85 %

say when they look at what weaccomplish, they feel a sense of pride