E-Commerce Web Call Counselor

U-Haul; Phoenix (AZ); On-site; USD 38,000 - 50,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Gym facilities

Gym reimbursement

Tuition reimbursement

Professional development

ESOP

401(k) Savings Plan

Life insurance

Job summary

U-Haul is seeking a Web Call Counselor in Phoenix, AZ, to handle calls, emails, and live chat for orders, issues, and inquiries. You will assist dealers and customers, coordinate with warehouses, and support the Web Sales Program Manager.

The role is on-site and requires strong communication and multitasking in a team environment. Ideal candidates have 2+ years in customer service, proficiency with MS Office, and a proactive problem-solving mindset.

Qualifications

• 2+ years of customer service experience.
• Excellent communication skills.
• Proficiency with Microsoft Office Suite and related tools.
• Self-motivated and proactive.
• Logical and methodical approach to problem solving.
• Able to work in groups and individually.
• Ability to multi-task.

Responsibilities

• Field incoming sales and service calls regarding eCommerce orders for boxes, moving supplies, and hitches via phone, email, and live chat.
• Assist customers and U-Haul dealers with placing retail orders and resolve issues or questions.
• Coordinate with fulfillment warehouses and vendors to ensure order accuracy and resolve discrepancies.
• Provide customer service to U-Haul dealers and retail customers.
• Assist Web Sales Program Manager with web orders and product-related tasks.

Skills

Customer service

Communication skills

Multi-tasking

Teamwork

Problem solving

Self-motivated

Tools

Microsoft Office Suite

Job description

To ensure a fair and consistent evaluation process, candidates are expected to complete all interviews and assessments independently and without the use of artificial intelligence tools (including AI-generated responses, prompts, or real-time assistance). Use of AI throughout the application and recruiting process may result in removal from consideration. Our goal is to get to know your authentic experiences, communication style, and problem-solving approach. This position is not eligible for employer sponsorship. If you are great with people and experienced in customer service, U-Haul has the position for you! As our newest Web Call Counselor, you will be responsible for placing and fielding calls with dealers, customers, and vendors, helping to resolve issues and place orders. This position will have you working as part of a team to support a wide variety of customers and colleagues and comes with excellent benefits. This role will be fully on-site Monday-Friday in Phoenix, Arizona.

Primary Responsibilities

• Field incoming sales and service calls regarding eCommerce orders for boxes, moving supplies, and hitches – this includes phone, email, and live chat communications.
• Assist customers and U-Haul dealers with placing retail orders as well as any issues/questions/concerns they may have regarding existing orders.
• Communicate with our fulfillment warehouses and vendors to ensure order accuracy and to resolve any order discrepancies.
• Provide customer service to U-Haul dealers and retail customers alike.
• Assist Web Sales Program Manager regarding web orders and products.

Minimum Qualifications

• 2+ years of customer service experience
• Excellent communication skills
• Proficiency with a wide variety of computer programs including Microsoft Office Suite
• Self-motivated and proactive
• Logical and methodical approach to problem solving
• Work well in groups and individually
• Must be able to multi-task

U-Haul Offers

• Full Medical coverage
• Prescription plans
• Dental & Vision Plans
• New indoor fitness gym
• Gym Reimbursement Program
• Registered Dietitian Program
• Weight Watchers
• Onsite medical clinic for you and your family
• Career stability
• Opportunities for advancement
• Valuable on-the-job training
• Tuition reimbursement program
• Free online courses for personal and professional development at U-Haul University®
• Business and travel insurance
• You Matter Employee Assistance Program
• Paid holidays, vacation, and sick days
• Employee Stock Ownership Plan (ESOP)
• 401(k) Savings Plan
• Life insurance
• Critical Illness/Group Accident
• 24-hour physician available for kidsMetLaw Legal program
• MetLife auto and home insurance
• Mindset App Program
• Discounts on cell phone plans, hotels, and more
• LifeLock Identity Theft
• Savvy consumer wellness programs - from health care tips to financial wellness
• Dave Ramsey's SmartDollar Program
• U-Haul Federal Credit Union
• Wellness Program