E-Commerce Web Call Counselor

U-Haul International, Inc.; Phoenix (AZ); On-site; USD 36,000 - 60,000; Full time

Benefits offered by this job

Medical coverage

Prescription plans

Employee stock ownership plan (ESOP)

401(k) Savings Plan

Life insurance

Paid holidays, vacation, and sick days

Employee discounts

Job summary

U-Haul International, Inc. in Phoenix, AZ is seeking a Web Call Counselor to manage and field calls from dealers, customers, and vendors. You will help resolve issues, place orders, and collaborate with a team to support diverse customers and colleagues while enjoying excellent benefits.

The role is fully on-site, Monday–Friday in Phoenix, and requires strong communication, problem-solving, and multitasking abilities across phone, email, and chat channels.

Qualifications

• 2+ years of customer service experience.
• Proficiency with Microsoft Office Suite.
• Ability to multi-task and work well in a team.
• Excellent communication skills.

Responsibilities

• Field incoming sales and service calls regarding eCommerce orders for boxes, moving supplies, and hitches via phone, email, and live chat.
• Assist customers and U-Haul dealers with placing retail orders and addressing issues on existing orders.
• Coordinate with fulfillment warehouses and vendors to ensure order accuracy and resolve discrepancies.
• Provide customer service to U-Haul dealers and retail customers alike.
• Assist Web Sales Program Manager with web orders and products.

Skills

Customer service experience

Self-motivated

Problem solving

Teamwork

Multi-tasking

Tools

Microsoft Office Suite

Job description

We want to make job hunting easier by updating the structure of job titles and categories to improve upon the job search experience.Please participate in a brief drag-and-drop activity to let us know how you recognize and relate to general job classifications.

This position is not eligible for employer sponsorship.

If you are great with people and experienced in customer service, U-Haul has the position for you! As our newest Web Call Counselor, you will be responsible for placing and fielding calls with dealers, customers, and vendors, helping to resolve issues and place orders. This position will have you working as part of a team to support a wide variety of customers and colleagues and comes with excellent benefits.

This role will be fully on-site Monday-Friday in Phoenix, Arizona.

Primary Responsibilities:

• Field incoming sales and service calls regarding eCommerce orders for boxes, moving supplies, and hitches – this includes phone, email, and live chat communications.
• Assist customers and U-Haul dealers with placing retail orders as well as any issues/questions/concerns they may have regarding existing orders.
• Communicate with our fulfillment warehouses and vendors to ensure order accuracy and to resolve any order discrepancies.
• Provide customer service to U-Haul dealers and retail customers alike.
• Assist Web Sales Program Manager regarding web orders and products.

Minimum Qualifications:

• 2+ years of customer service experience
• Proficiency with a wide variety of computer programs including Microsoft Office Suite
• Self-motivated and proactive
• Logical and methodical approach to problem solving
• Work well in groups and individually
• Must be able to multi-task
• Full Medical coverage
• Prescription plans
• Weight Watchers
• Onsite medical clinic for you and your family
• Opportunities for advancement
• Valuable on-the-job training
• Free online courses for personal and professional development at U-Haul University®
• Business and travel insurance
• You Matter Employee Assistance Program
• Paid holidays, vacation, and sick days
• Employee Stock Ownership Plan (ESOP)
• 401(k) Savings Plan
• Life insurance
• Critical Illness/Group Accident
• 24-hour physician available for kids
• MetLaw Legal program
• MetLife auto and home insurance
• Discounts on cell phone plans, hotels, and more
• LifeLock Identity Theft
• Savvy consumer wellness programs - from health care tips to financial wellness
• Dave Ramsey’s SmartDollar Program
• Wellness Program

#LI-SB1

U-Haul is an equal opportunity employer. All applications for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, provincial, state, or local law. Individual accommodations are available on requests for applicants taking part in all aspects of the selection process. Information obtained during this process will only be shared on a need to know basis.

Since 1945, U-Haul has been serving do-it-yourself movers and their households. Like many other successful ventures, the concept for U-Haul was generated out of need. After World War II, there existed the widespread need for do-it-yourself moving equipment that would be available on a one-way, nationwide basis.

U-Haul co-founders L.S. “Sam” Shoen and his wife, Anna Mary Carty Shoen, recognized that need and acted upon it. Their visionary approach spread the cost of ownership among many users, facilitating the mobility of the populations of the U.S. and Canada. The covered wagon of the pioneers morphed into orange U-Haul trailers. In the process, an industry was born.

U-Haul Holding Company and its family of companies, including U-Haul, have strived to create a culture of health and wellness. As of February 1, 2020, and consistent with applicable law, no U-Haul Holding Company or its family of companies will hire individuals in states where it may lawfully decline to hire individuals who use nicotine products (Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Pennsylvania, Texas, Utah, Vermont, Virginia and Washington). This policy will not apply to team members hired before February 1, 2020.