Account Representative

U-Haul; Phoenix (AZ); On-site; USD 42,000 - 55,000; Full time

Benefits offered by this job

Full medical coverage

Dental and vision plans

Onsite gym/fitness facilities

Tuition reimbursement program

Employee stock ownership program

Job summary

U-Haul is seeking an Account Representative for IT provisioning who will learn and process all telephone provisioning in the IT Services department at our Phoenix campus. The role involves handling field requests for dealers and U-Haul entities, including new numbers, line reprogramming, line moves, repairs, and billing inquiries.

The ideal candidate is eager to learn, with a project-oriented mindset and strong work ethic.

Qualifications

• Strong, positive attitude with the desire to grow and learn within the department.
• Willing to learn IT provisioning processes and procedures.
• Ability to learn quickly and apply new information to tasks.

Responsibilities

• Process all telephone provisioning requests from the field for dealers and company-owned entities (U-Haul centers, repair shops, MCOs, UHI-Towers).
• Handle orders such as new phone number assignments, reprogramming of RCF/VoIP lines, moving lines, repairs, and simple billing inquiries.
• Work on special projects and tasks assigned by leadership.
• Assist with data entry and ticketing via Ivanti or automated feeds into Telesoft.

Skills

Communication skills

Basic computer skills

Multi-tasking

Attitude & professionalism

Teamwork

Flexibility

Tools

Excel

Word

Internal applications

Microsoft Office

Job description

This position is not eligible for employer sponsorship.

To ensure a fair and consistent evaluation process, candidates are expected to complete all interviews and assessments independently and without the use of artificial intelligence tools (including AI-generated responses, prompts, or real-time assistance). Use of AI throughout the application and recruiting process may result in removal from consideration. Our goal is to get to know your authentic experiences, communication style, and problem-solving approach.

This position is 100% onsite at our corporate campus in Phoenix, AZ.

This account representative position will consist of learning and processing all telephone provisioning in the IT services department. Telephone Provisioning Account Representatives are responsible for all requests from the field for dealers and company owned entities (U-Haul centers, repair shops, MCOs, and the UHI-Towers). Orders ranging from new phone number assignments, reprogramming of RCF/VoIP phone lines, moving phone lines, repair, and simple billing inquiries. Work requests are received either through an automated feed into our Telesoft system by work orders, or they are received by phone call, email, or system Ivanti tickets. In addition, they work on any assigned special projects and tasks by leadership.

The ideal candidate needs to have a positive attitude with the desire to grow and learn within the department. Someone who possesses a strong, project-oriented mindset, and is willing to give 100% effort. The person will also display a good work ethic with the ability to learn quickly. If you’re willing to learn, we will teach you everything you need to know to be successful in IT Services.

U-Haul team members are preferred, and experience with Excel, Word, internal applications and Microsoft office is a plus for this position.

Preferred Qualifications

• Excellent communication skills, both in person and on the phone
• Basic computer skills
• Ability to multi-task and adapt quickly
• A great attitude and true professionalism
• Team work ethic
• Flexibility

Perks Of Joining The U-Haul Fleet

Get your career moving with a company who empowers team members to the healthiest version of themselves! We provide robust wellness benefits, events, and resources to help team members become the happiest and healthiest they can be.

• Full medical coverage
• Prescription plans
• Dental and vision plans
• New indoor fitness gym
• Gym reimbursement program
• Registered dietitian program
• Weight Watchers
• Onsite medical clinic for you and your family
• Career stability
• Opportunities for advancement
• Valuable on-the-job training
• Tuition reimbursement program
• Free online courses for personal and professional development at U-Haul University®
• Business and travel insurance
• You Matter Employee Assistance Program
• Paid holidays, vacation, and sick days
• Employee Stock Ownership Plan (ESOP)
• 401(k) savings plan
• Life insurance
• Critical illness/group accident
• 24-hour physician available for kids
• Subsidized gym membership
• MetLaw Legal Program
• MetLife Auto and Insurance Program
• Mindset App Program
• 50% discounts on cell phone plans, hotels, and more
• LifeLock Identity Theft
• Dave Ramsey’s Smart Dollar Program
• U-Haul Federal Credit Union