Account Representative

U-Haul International, Inc.; Phoenix (AZ); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Full medical coverage

Dental and vision plans

Gym reimbursement program

Onsite medical clinic

401(k) savings plan

Life insurance

Paid holidays

Job summary

U-Haul International, Inc. is seeking an Account Representative focused on IT Services provisioning at our corporate campus in Phoenix, AZ. You will handle requests for dealer and company-owned locations, including new numbers, reprogramming, moves, and billing inquiries.

You will learn quickly in a collaborative environment, supported by leadership, with opportunities to contribute to special projects and cross-functional work using Excel and internal systems.

Qualifications

• Excellent communication skills, both in person and on the phone.
• Basic computer skills and familiarity with common software tools.
• Ability to multi-task and adapt quickly.
• A great attitude and true professionalism.
• Team work ethic and flexibility in a fast-paced environment.

Responsibilities

• Handle telephone provisioning requests for dealers and company entities (new numbers, reprogramming, moves).
• Process requests via automated feeds, phone, email, or Ivanti tickets.
• Assist with assigned special projects and tasks from leadership.

Skills

Excellent communication skills

Basic computer skills

Ability to multi-task

Team work ethic

Flexibility

Tools

Excel

Word

Job description

This position is not eligible for employer sponsorship.

To ensure a fair and consistent evaluation process, candidates are expected to complete all interviews and assessments independently and without the use of artificial intelligence tools (including AI-generated responses, prompts, or real-time assistance).Use of AI throughout the application and recruiting process may result in removal from consideration. Our goal is to get to know your authentic experiences, communication style, and problem-solving approach.

This position is 100% onsite at our corporate campus in Phoenix, AZ.

This account representative position will consist of learning and processing all telephone provisioning in the IT services department. Telephone Provisioning Account Representatives are responsible for all requests from the field for dealers and company owned entities (U-Haul centers, repair shops, MCOs, and the UHI-Towers). Orders ranging from new phone number assignments, reprogramming of RCF/VoIP phone lines, moving phone lines, repair, and simple billing inquiries. Work requests are received either through an automated feed into our Telesoft system by work orders, or they are received by phone call, email, or system Ivanti tickets. In addition, they work on any assigned special projects and tasks by leadership.

The ideal candidate needs to have a positive attitude with the desire to grow and learn within the department.Someone who possesses a strong, project-oriented mindset, and is willing to give 100% effort.The person will also display a good work ethic with the ability to learn quickly.If you’re willing to learn, we will teach you everything you need to know to be successful in IT Services.

U-Haul team members are preferred, and experience with Excel, Word, internal applications and Microsoft office is a plus for this position.

Preferred Qualifications:

• Excellent communication skills, both in person and on the phone
• Basic computer skills
• Ability to multi-task and adapt quickly
• A great attitude and true professionalism
• Team work ethicFlexibility

Perks of joining the U-Haul fleet:

Get your career moving with a company who empowers team members to the healthiest version of themselves! We provide robust wellness benefits, events, and resources to help team members become the happiest and healthiest they can be.

Here are just some of the programs U-Haul has available:

• Full medical coverage
• Prescription plans
• Dental and vision plans
• Gym reimbursement program
• Weight Watchers
• Onsite medical clinic for you and your family
• Opportunities for advancement
• Valuable on-the-job training
• Free online courses for personal and professional development at U-Haul University®
• Business and travel insurance
• You Matter Employee Assistance Program
• Paid holidays, vacation, and sick days
• Employee Stock Ownership Plan (ESOP)
• 401(k) savings plan
• Life insurance
• 24-hour physician available for kids
• MetLaw Legal Program
• MetLife Auto and Insurance Program
• 50% discounts on cell phone plans, hotels, and more
• LifeLock Identity Theft
• Dave Ramsey’s Smart Dollar Program

#LI-SB1

U-Haul is an equal opportunity employer. All applications for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, provincial, state, or local law. Individual accommodations are available on requests for applicants taking part in all aspects of the selection process. Information obtained during this process will only be shared on a need to know basis.

2727 N Central Ave
Phoenix, Arizona 85004 Full-Time R253532

About Us

Since 1945, U-Haul has been serving do-it-yourself movers and their households. Like many other successful ventures, the concept for U-Haul was generated out of need. After World War II, there existed the widespread need for do-it-yourself moving equipment that would be available on a one-way, nationwide basis.

U-Haul co-founders L.S. "Sam" Shoen and his wife, Anna Mary Carty Shoen, recognized that need and acted upon it. Their visionary approach spread the cost of ownership among many users, facilitating the mobility of the populations of the U.S. and Canada. The covered wagon of the pioneers morphed into orange U-Haul trailers. In the process, an industry was born.

U-Haul Holding Company and its family of companies, including U-Haul, have strived to create a culture of health and wellness. As of February 1, 2020, and consistent with applicable law, no U-Haul Holding Company or its family of companies will hire individuals in states where it may lawfully decline to hire individuals who use nicotine products (Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Pennsylvania, Texas, Utah, Vermont, Virginia and Washington). This policy will not apply to team members hired before February 1, 2020.