E-Commerce Web Call Counselor

uhaul; Phoenix (AZ); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

Full Medical coverage

Dental & Vision Plans

Onsite medical clinic

Job summary

U-Haul is seeking a Web Call Counselor to handle calls from dealers, customers, and vendors, helping resolve issues and place orders. This on-site role in Phoenix requires excellent communication and teamwork to support a wide range of customers and colleagues while delivering great service.

You will manage inquiries across phone, email, and live chat, coordinate with warehouses, and assist with web orders and products. The position offers comprehensive benefits and opportunities for growth.

Qualifications

• 2+ years of customer service experience.
• Excellent communication skills.
• Proficiency with a wide variety of computer programs including MS Office Suite.
• Self-motivated and proactive.
• Logical and methodical approach to problem solving.
• Able to work well in groups and individually.
• Must be able to multi-task.

Responsibilities

• Field incoming sales and service calls via phone, email, and live chat.
• Assist customers and U-Haul dealers with placing orders and resolving issues.
• Coordinate with fulfillment warehouses and vendors to ensure order accuracy.
• Provide customer service to dealers and retail customers alike.
• Support Web Sales Program Manager regarding web orders and products.

Skills

Customer service

Communication

Multitasking

Teamwork

Problem solving

Tools

MS Office

Job description

United States This position is not eligible for employer sponsorship. Applicants must be legally authorized to work and must not require employer sponsorship.

Location:

20 E Thomas Rd, Phoenix, Arizona 85012 United States of America

To ensure a fair and consistent evaluation process, candidates are expected to complete all interviews and assessments independently and without the use of artificial intelligence tools (including AI-generated responses, prompts, or real-time assistance). Use of AI throughout the application and recruiting process may result in removal from consideration. Our goal is to get to know your authentic experiences, communication style, and problem-solving approach.

This position is not eligible for employer sponsorship.

If you are great with people and experienced in customer service, U-Haul has the position for you! As our newest Web Call Counselor, you will be responsible for placing and fielding calls with dealers, customers, and vendors, helping to resolve issues and place orders. This position will have you working as part of a team to support a wide variety of customers and colleagues and comes with excellent benefits.

This role will be fully on-site Monday-Friday in Phoenix, Arizona .

Primary Responsibilities:

• Field incoming sales and service calls regarding eCommerce orders for boxes, moving supplies, and hitches - this includes phone, email, and live chat communications.
• Assist customers and U-Haul dealers with placing retail orders as well as any issues/questions/concerns they may have regarding existing orders.
• Communicate with our fulfillment warehouses and vendors to ensure order accuracy and to resolve any order discrepancies.
• Provide customer service to U-Haul dealers and retail customers alike.
• Assist Web Sales Program Manager regarding web orders and products.

Minimum Qualifications:

• 2+ years of customer service experience
• Excellent communication skills
• Proficiency with a wide variety of computer programs including Microsoft Office Suite
• Self-motivated and proactive
• Logical and methodical approach to problem solving
• Work well in groups and individually
• Must be able to multi-task

U-Haul Offers:

• Full Medical coverage
• Prescription plans
• Dental & Vision Plans
• New indoor fitness gym
• Gym Reimbursement Program
• Registered Dietitian Program
• Weight Watchers
• Onsite medical clinic for you and your family
• Career stability
• Opportunities for advancement
• Valuable on-the-job training
• Tuition reimbursement program
• Free online courses at U-Haul University®
• Business and travel insurance
• You Matter Employee Assistance Program
• Paid holidays, vacation, and sick days
• Employee Stock Ownership Plan (ESOP)
• 401(k) Savings Plan
• Life insurance
• Critical Illness/Group Accident
• 24-hour physician available for kids
• MetLaw Legal program
• MetLife auto and home insurance
• Mindset App Program
• Discounts on cell phone plans, hotels, and more
• LifeLock Identity Theft
• Savvy consumer wellness programs - from health care tips to financial wellness
• Dave Ramsey's SmartDollar Program
• U-Haul Federal Credit Union
• Wellness Program

U-Haul Holding Company, and its family of companies including U-Haul International, Inc. ("U-Haul"), continually strives to create a culture of health and wellness. Consistent with applicable state law, U-Haul will not hire or re-hire individuals who use nicotine products. The states in which U-Haul will decline to hire nicotine users are: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Pennsylvania, Texas, Utah, Vermont, Virginia, and Washington. U-Haul has observed this hiring practice since February 1, 2020 as part of our commitment to a healthy work environment for our team.

U-Haul is an equal opportunity employer.

All applicants for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, provincial, state or local law.

Individual accommodations are available on requests for applicants taking part in all aspects of the selection process.

Information obtained during this process will only be shared on a need to know basis.