Equipment Citations Specialist

U-Haul; Phoenix (AZ); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Full Medical Coverage

Dental & Vision plans

401(k) Savings Plan

Tuition Reimbursement Program

Life Insurance

Job summary

U-Haul International in Midtown Phoenix is seeking a detail-oriented team member for the Equipment Citations department. The role focuses on following up tolls, parking and fine citations and coordinating with customers and locations to secure compensation.

The ideal candidate will have prior call center or phone-based experience, strong communication skills, and proficiency with Microsoft Office. You will work in a fast-paced environment, contributing to accurate tracking and resolution of

Qualifications

• Prior call center or phone-based experience is required.
• Strong communication skills are essential.
• Good attendance record is required.
• Ability to work effectively in a fast-paced environment.

Responsibilities

• Follow up on tolls, parking and fine citations.
• Locate and seek compensation from responsible parties.
• Work with customers, field locations, DMVs, and the U-Haul POS system to ensure favorable outcomes.

Skills

Call center experience

Excellent communication

Good attendance

Fast-paced environment

Tools

Microsoft Word

Microsoft Excel

Job description

This position is not eligible for employer sponsorship.

To ensure a fair and consistent evaluation process, candidates are expected to complete all interviews and assessments independently and without the use of artificial intelligence tools (including AI-generated responses, prompts, or real-time assistance). Use of AI throughout the application and recruiting process may result in removal from consideration. Our goal is to get to know your authentic experiences, communication style, and problem-solving approach.

U-Haul International is seeking hardworking, energetic team players to join the Equipment Citations department in Midtown Phoenix.

The ideal candidate will be able to build relationships among many groups, offering clerical support as part of a team to keep track of citations and ensure responsible parties provide compensation.

Primary Responsibilities

• Follow up on tolls, parking and fine citations
• Locate and seek compensation from responsible parties
• Work with customers, field locations, DMVs, and the U-Haul POS system to ensure favorable outcomes

Minimum Qualifications

• Good attendance record
• Previous call center/phone-based work experience
• Experience using Microsoft Office (Word, Excel)
• Excellent communication skills
• Task-oriented and ability to work in a fast-paced environment

Work Schedule

• 40 hours per week between 6am-6pm Monday-Friday, and 6am-4:30pm on Saturday

Perks Of Joining The U-Haul Fleet

Get your career moving with a company who empowers team members to the healthiest version of themselves! We provide robust wellness benefits, events, and resources to help team members becomes the happiest and healthiest they can be.

U-Haul Offers

• Full Medical Coverage
• Prescription Plans
• Dental & Vision plans
• New indoor fitness gym
• Gym Reimbursement Program
• Registered Dietitian Program
• Weight Watchers
• Onsite Medical clinic for you and your family
• Career stability
• Opportunities for advancement
• Valuable on-the-job training
• Tuition Reimbursement Program
• Free online courses for personal and professional development at U-Haul University
• Business and travel insurance
• You Matter Employee Assistance Program
• Paid holidays, vacation and sick days
• Employee Stock Ownership Plan (ESOP)
• 401(k) Savings Plan
• Life Insurance
• Critical Illness/Group Accident
• 24-hour physician available for kids
• Subsidized gym/membership
• MetLaw Legal Program
• MetLife auto and home insurance
• Mindset App Program
• Discounts on cell phone plans, hotels and more
• LifeLock Identity Theft
• Savvy consumer wellness programs-from health care tips to financial wellness
• Dave Ramsey’s SmartDollar Program
• U-Haul Federal Credit Union