E-Commerce Team Lead & Operations Coach

Whole Foods Market; Cambridge (MA); On-site; USD 28,000 - 48,000; Full time

Benefits offered by this job

store discount

paid time off

financial wellness

health & wellness support programs

access to other Team Member perks

Eligibility for Whole Benefits

Job summary

Whole Foods Market is seeking an Associate Team Leader for E-Commerce in Cambridge, MA, to support grocery delivery and pickup experiences. The ATL will onboard and train Team Members, coach performance, maintain a safe, productive environment, and lead process improvements to optimize order times.

Responsibilities include safety compliance, audits for order accuracy, cross-functional collaboration, and leadership of daily tasks.

Responsibilities

• Ensure Team Members are onboarded and well trained on shopping standard operating procedures, staging procedures, quality standards, and safety protocols
• Provide timely coaching and performance feedback through regular one-on-one conversations to drive skill development, accountability, and engagement
• Partner with Team Leader to identify high-potential Team Members and create development plans
• Lead and participate in team huddles and meetings to communicate priorities, celebrate wins, and address operational challenges
• Maintain a safe work environment through proactive hazard identification, resolution, and documentation
• Ensure Team Members follow safety and food safety protocols through observation and direct coaching
• Investigate incidents and near-misses, completing required reports and implementing preventive actions
• Partner with store leadership to drive safety culture and compliance with regulatory requirements
• Own order accuracy and quality by conducting audits, analyzing trends and customer feedback, implementing solutions and coaching as needed
• Monitor customer order times and proactively resolve delays, escalated concerns, or experience issues
• Partner with other departments to improve customer experience
• Ensure proper handling of product substitutions, out-of-stocks, and special customer requests
• Optimize shift operations by reviewing forecasts, creating deployment plans, leading daily task delegation, and adjusting staffing in real-time to balance workload and maximize efficiency
• Identify operational bottlenecks and lead process improvement initiatives by testing new approaches, analyzing results, and implementing solutions to support optimal productivity
• Ensure proper tools, equipment, and supplies are available and functioning to support operations
• Communicate effectively with Team Members, leadership, cross-functional partners, customers, and third-party vendors.
• Demonstrate proficiency in all E-Commerce duties and serve as subject matter expert for the team
• Support company program and initiatives, inclusive of varied checkout options, store formats and all product assortment, tools, and technology
• Maintains operational standards including but not limited to safety and store security protocols
• Ensure adherence to all company policies, procedures, and regulatory requirements
• Performs other duties as assigned by store or company leadership

Job description

Whole Foods Market is seeking an Associate Team Leader for E-Commerce in Cambridge, MA, to support grocery delivery and pickup experiences. The ATL will onboard and train Team Members, coach performance, maintain a safe, productive environment, and lead process improvements to optimize order times.

Responsibilities include safety compliance, audits for order accuracy, cross-functional collaboration, and leadership of daily tasks.