E-commerce Support Specialist: Shopify & ShipStation

Big 5 Electronics, Inc.; Cerritos (CA); On-site; USD 28,000 - 32,000; Full time

Job summary

Big 5 Electronics, Inc. is seeking an E-commerce Customer Service Representative in Cerritos, CA to deliver outstanding client support. You will handle inquiries, process orders, and assist with returns while leveraging Shopify and Ship Station to streamline workflows.

The ideal candidate communicates in English, is proficient in data entry, and can manage inbound and outbound calls. Car audio industry experience is a plus but not required.

Qualifications

• Strong customer service and communication skills.
• Excellent English communication; Spanish or other languages are a plus.
• Proficient in data entry and maintaining accurate records.
• Experience with inbound and outbound calling.

Responsibilities

• Answer incoming calls and emails and assist with inquiries, orders, and product information.
• Resolve customer issues professionally and efficiently.
• Utilize phone etiquette to ensure high-quality service.
• Perform outbound follow-ups on inquiries or sales leads.
• Process orders, returns, exchanges and create labels accurately and timely.
• Maintain customer records and data entry tasks.

Tools

Shopify

Ship Station

Job description

Big 5 Electronics, Inc. is seeking an E-commerce Customer Service Representative in Cerritos, CA to deliver outstanding client support. You will handle inquiries, process orders, and assist with returns while leveraging Shopify and Ship Station to streamline workflows.

The ideal candidate communicates in English, is proficient in data entry, and can manage inbound and outbound calls. Car audio industry experience is a plus but not required.