E-Commerce Specialist with Customer Service

Big 5 Electronics; Cerritos (CA); Sur place; USD 28 000 - 32 000; Plein temps

Résumé du poste

Big 5 Electronics, Inc. is seeking an E-commerce Customer Service Representative in Cerritos, CA to deliver outstanding client support. You will handle inquiries, process orders, and assist with returns while leveraging Shopify and Ship Station to streamline workflows.

The ideal candidate communicates in English, is proficient in data entry, and can manage inbound and outbound calls. Car audio industry experience is a plus but not required.

Qualifications

• Strong customer service and communication skills.
• Excellent English communication; Spanish or other languages are a plus.
• Proficient in data entry and maintaining accurate records.
• Experience with inbound and outbound calling.

Responsabilités

• Answer incoming calls and emails and assist with inquiries, orders, and product information.
• Resolve customer issues professionally and efficiently.
• Utilize phone etiquette to ensure high-quality service.
• Perform outbound follow-ups on inquiries or sales leads.
• Process orders, returns, exchanges and create labels accurately and timely.
• Maintain customer records and data entry tasks.

Outils

Shopify

Ship Station

Description du poste

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

E-Commerce Specialist with Customer Service

Full Time Cerritos, CA, US

5 days ago Requisition ID: 1001

Salary Range: $20.00 To $23.00 Hourly

Pay: $20.00 - $23.00 per hour

Hours: Mon - Friday 8:00am to 5:00pm

We are seeking an E-commerce Customer Service Representative to join our team. The ideal candidate will be responsible for providing exceptional customer service and support to our clients. Must have previous experience with Shopify and Ship Station platforms. Car Audio Industry preferred. Monday through Friday (8am to 5pm)

Duties:

• Answer incoming customer calls, emails and assist with inquiries, orders, and product information
• Resolve customer complaints in a professional and efficient manner
• Utilize phone etiquette to ensure quality service is provided during all interactions
• Perform outbound calling to follow up on customer inquiries or sales leads
• Process orders, returns, exchanges and creating labels accurately and in a timely manner
• Maintain customer records by updating account information and handling data entry tasks

Skills:

• Strong customer service skills with a focus on resolving issues effectively
• Excellent communication skills in English; proficiency in Spanish or other languages is a plus but not necessary
• Proficient in data entry and maintaining accurate records
• Ability to handle inbound and outbound calling tasks professionally
• Car Audio Electronics experience preferred but not required
• Experience working with online platforms such as Shopify and Ship station (A MUST)

This position offers opportunities for career growth and development within the company. If you are passionate about delivering top-notch customer service and have the skills required, we would love to hear from you.