Bilingual Shopify & E‑commerce Support Specialist

Omniegroup; Northern (KY); Hybrid; USD 32,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Job summary

Omniegroup is seeking a motivated Customer Service Representative to support Shopify-based ecommerce operations and logistics. You will assist customers with orders, returns, and product inquiries, maintaining professional relationships and accurate records.

The role requires English and Spanish proficiency, experience in ecommerce support, CRM familiarity, and a collaborative, problem-solving mindset. This is a full-time position with a focus on improving customer experience and operational

Qualifications

• Proficient in English and Spanish with strong communication skills.
• 2+ years in ecommerce customer service or similar role.
• Knowledge of Shopify and order management processes.
• Experience with CRM systems and live chat tools.

Responsibilities

• Assist customers with orders, inquiries, and product information.
• Provide timely updates on order status, shipping, returns, and refunds.
• Interact via phone, live chat, and email with professionalism.
• Collaborate with internal teams to ensure smooth order processing.
• Document interactions in the CRM and seek process improvements.

Skills

Bilingual English/Spanish

Customer service

CRM software

Problem solving

Multitasking

Remote friendly

Education

High school diploma

Tools

Shopify

CRM systems

Live chat tools

Order management

Job description

Omniegroup is seeking a motivated Customer Service Representative to support Shopify-based ecommerce operations and logistics. You will assist customers with orders, returns, and product inquiries, maintaining professional relationships and accurate records.

The role requires English and Spanish proficiency, experience in ecommerce support, CRM familiarity, and a collaborative, problem-solving mindset. This is a full-time position with a focus on improving customer experience and operational