E Commerce Associate

AIR Control Concepts; West Chester (IA); On-site; USD 60,000 - 65,000; Full time

Benefits offered by this job

Medical Insurance

Health savings account (HSA)

Dental Insurance

Vision Insurance

401(k) plan with company match

Paid Time Off

Paid Holidays

Basic Life insurance

Voluntary Life Insurance

Short & Long Term Disability

Mobile phone discounts

Nutrition counseling

Job summary

Energy Transfer Solutions - a member of the AIR Control Concepts family - seeks an E Commerce Associate to support day-to-day e-commerce order flow and customer interactions from West Chester, PA. You’ll learn ERP/CRM systems while assisting with post-order support, returns, and data management.

The role emphasizes process-driven customer service and collaboration with Sales, Service, Accounting, and Warehousing to improve the customer experience.

Qualifications

• Experience in customer support, e-commerce, sales support, or operations.
• Proficient with Microsoft Office 365 (Outlook, Excel, Word).
• Ability to quickly learn ERP, CRM, and e-commerce platforms.
• Experience with Shopify or ERP/design tools is a bonus and may expand responsibilities.

Responsibilities

• Serve as primary contact for e-commerce customers via phone, email, and chat.
• Assist customers with part identification, order placement, and shipping questions.
• Manage post-order support including tracking updates and returns.
• Process return authorizations and warranties while tracking approvals and credits.
• Maintain accurate customer, order, and product data in ERP/CRM/e-commerce systems.
• Support with basic site updates, pricing, and metadata as needed.

Skills

Customer support

E-commerce

MS Office 365

ERP/CRM systems

Shopify

FACTS ERP

Adobe Acrobat

Canva

Social media

Tools

Shopify

FACTS ERP

Adobe Acrobat

Canva

Job description

Job Title: E Commerce Associate. Job Location: West Chester, PA. Pay Transparency: 60-65k. Operating Company: Energy Transfer Solutions. FLSA Status: Exempt.

About:

This role is ideal for a self-starter who enjoys customer interaction, thrives on organization, and wants to grow alongside a fast-moving e-commerce and operations team. You will be customer-facing, process-driven, and deeply involved in day-to-day order flow, post-order support, and continuous improvement initiatives.

Energy Transfer Solutions - A member of the AIR Control Concepts family.

Energy Transfer Solutions is your trusted partner for innovative HVAC solutions. Since 2003, we’ve provided premier equipment, parts, controls, and services to commercial and industrial clients across PA, NJ, and DE. Our expert team delivers tailored solutions, from system design to turnkey installations, ensuring optimal performance and efficiency. With a focus on quality, integrity, and customer success, ETS is committed to enhancing your building’s comfort, reliability, and value.

Check out our website: Specialty HVAC Solutions, Parts & Services | ETS HVAC

Essential Duties and Responsibilities:

As the Ecommerce Customer Support Representative, you will:

• Serve as a primary point of contact for e-commerce customers via phone, email, and live chat, delivering timely and professional support.
• Assist customers with part identification, order placement, shipping questions, and general account inquiries.
• Manage post-order support including tracking updates, delivery issues, returns, and manufacturer coordination.
• Process return authorizations and warranty requests while tracking approvals, credits, and resolution status.
• Communicate clearly with customers regarding order confirmations, estimated ship dates, and backorder updates.
• Support internal teams (Sales, Service, Accounting, Warehousing) with parts-related requests and follow-ups.
• Maintain accurate customer, order, and product data within ERP, CRM, and e-commerce systems.
• Assist with basic e-commerce site updates including product listings, pricing, and metadata as needed.
• Support e-commerce marketing initiatives as needed, including assisting with email campaigns, basic content updates, and social media coordination.
• Prioritize and manage multiple tasks simultaneously while maintaining strong attention to detail.
• Identify opportunities to improve customer experience and internal workflows.
• Assist with documenting processes, SOPs, and internal knowledge resources.
• Support existing automation tools and adapt processes as systems evolve.

Experience and Requirements:

• Experience in customer support, e-commerce, sales support, or operations.
• Comfort working with Microsoft Office 365 (Outlook, Excel, Word).
• Ability to quickly learn ERP, CRM, and e-commerce platforms.
• Experience with Shopify, FACTS ERP, Adobe Acrobat, and Canva (or similar design tools) is a bonus. These skills are not required but may create opportunities to contribute to marketing and e-commerce initiatives as the team grows.
• Interest or experience in social media marketing, content creation, or digital branding.
• HVAC or technical parts experience not required — training provided.

Benefits:

We offer a competitive and comprehensive benefits package, including:

• Medical Insurance
• Health savings account (HSA)
• Dental Insurance
• Vision Insurance
• 401(k) plan with company match
• Paid Time Off
• Paid Holidays
• Basic Life insurance
• Voluntary Life Insurance
• Short & Long Term Disability
• Mobile phone discounts
• Nutrition counseling

The Companyprovidesequal employmentopportunityin accordance withapplicable laws and prohibits discrimination and harassment. Employment decisions are based on business needs and qualifications.The Companycomplies withdisability laws and provides reasonableaccommodationstoqualified individuals.