eCommerce Support Specialist: Orders, Fraud & Customer Care

US11344-AIRGAS Airgas Safety, Inc.; Town of Germantown (WI); Ibrido; USD 42.000 - 56.000; Tempo pieno

Vantaggi offerti da questo lavoro

Comprehensive benefits package

Paid parental leave

401(k) with company match

Tuition assistance

Paid holidays, vacation, and sick time

Descrizione del lavoro

Airgas Safety, Inc. in Germantown, WI is seeking an eBusiness Customer Support Specialist to handle online orders, inquiries, and fraud checks. You will process orders via Shopify and SalesForce, communicate shipping details, and resolve issues with a customer-first mindset.

The role requires a high school diploma, strong communication skills, and the ability to multitask in a fast-paced environment. It offers daytime weekday hours and a supportive team atmosphere.

Competenze

• High School Diploma or GED required; strong customer focus and service orientation.
• Able to work independently and in a team; maintain composure in a fast-paced environment.
• Excellent communication and organizational skills are required.
• Ability to multitask and manage time effectively.

Mansioni

• Process website order transactions, expedite shipments and returns, resolve payment and invoice inquiries.
• Respond to general customer service inquiries received via email or telephone.
• Process orders and returns accurately; monitor for fraudulent activity.
• Vet new user registrations for fraud and process requests promptly.
• Enter cases/leads through SalesForce for tracking.
• Process orders via Shopify for Airgas Outlet; provide status and tracking details.
• Resolve customer complaints and issues in a timely manner.
• Research product/applications requests; offer alternates when items are discontinued.

Conoscenze

Customer service

eBusiness/eCommerce

Independent & team player

Formazione

High School Diploma/GED

Strumenti

SAP

Descrizione del lavoro

Airgas Safety, Inc. in Germantown, WI is seeking an eBusiness Customer Support Specialist to handle online orders, inquiries, and fraud checks. You will process orders via Shopify and SalesForce, communicate shipping details, and resolve issues with a customer-first mindset.

The role requires a high school diploma, strong communication skills, and the ability to multitask in a fast-paced environment. It offers daytime weekday hours and a supportive team atmosphere.