Ecommerce Customer Support Specialist – Daytime Role

Airgas; Town of Germantown (WI); Hybrid; USD 42,000 - 52,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with company match

Paid holidays and vacation

Job summary

Airgas Germantown, WI seeks a customer service professional to support eBusiness operations. You will handle website orders, shipments, and returns, respond to inquiries, vet registrations for fraud, and input cases through Salesforce while processing orders in Shopify.

The role emphasizes proactive communication, accuracy, and timely issue resolution to ensure customer satisfaction and smooth order flow.

Qualifications

• High School Diploma or GED required.
• Strong customer focus and service orientation.
• Motivated, proactive, able to multitask in a fast-paced environment.
• Excellent communication and organizational skills.

Responsibilities

• Process website order transactions, expedite shipments and returns, and resolve payment/invoice inquiries.
• Respond to general customer service inquiries via email or phone.
• Input cases/leads through Salesforce and process orders via Shopify.
• Provide order status and tracking details to customers and resolve complaints promptly.
• Identify discontinued items and offer suitable alternatives.

Skills

Customer-focused

Proactive

Communication

Organization

Education

High School Diploma or GED

Tools

SalesForce

Shopify

SAP

Job description

Airgas Germantown, WI seeks a customer service professional to support eBusiness operations. You will handle website orders, shipments, and returns, respond to inquiries, vet registrations for fraud, and input cases through Salesforce while processing orders in Shopify.

The role emphasizes proactive communication, accuracy, and timely issue resolution to ensure customer satisfaction and smooth order flow.