E Commerce Associate

AIR Control Concepts; Chester (Delaware County); Hybrid; USD 60,000 - 65,000; Full time

Benefits offered by this job

Medical Insurance

Health savings account (HSA)

Dental Insurance

Vision Insurance

401(k) plan with company match

Paid Time Off

Paid Holidays

Basic Life insurance

Voluntary Life Insurance

Short & Long Term Disability

Mobile phone discounts

Nutrition counseling

Job summary

Energy Transfer Solutions, part of the AIR Control Concepts family, seeks an E‑Commerce Associate for West Chester, PA. You will manage day-to-day order flow, post-order support, and continuous improvements in a fast-paced e-commerce team.

You’ll engage customers across channels, handle returns, and collaborate with Sales, Service, Accounting, and Warehousing to ensure smooth operations. Training is provided for HVAC-related parts.

Qualifications

• Experience in customer support, e-commerce, sales support, or operations.
• Comfort working with Microsoft Office 365 (Outlook, Excel, Word).
• Ability to quickly learn ERP, CRM, and e-commerce platforms.
• Experience with Shopify, FACTS ERP, Adobe Acrobat, and Canva (or similar design tools) is a bonus.
• Interest or experience in social media marketing, content creation, or digital branding.
• HVAC or technical parts experience not required — training provided.

Responsibilities

• Serve as a primary contact for e-commerce customers via phone, email, and chat.
• Assist customers with part identification, order placement, shipping questions, and inquiries.
• Manage post-order support including tracking updates, delivery issues, returns, and coordination.
• Process return authorizations and warranty requests with tracking and credits.
• Communicate order confirmations, shipping dates, and backorder updates.

Skills

Customer support

E-commerce operations

Order processing

Cross-functional collaboration

Attention to detail

Tools

Shopify

FACTS ERP

Canva

Adobe Acrobat

Excel/Office 365

CRM systems

Job description

Job Title: E Commerce Associate

Job Location: West Chester, PA

Pay Transparency: 60-65k

Operating Company: Energy Transfer Solutions

FLSA Status: Exempt

About

This role is ideal for a self-starter who enjoys customer interaction, thrives on organization, and wants to grow alongside a fast-moving e-commerce and operations team. You will be customer-facing, process-driven, and deeply involved in day-to-day order flow, post-order support, and continuous improvement initiatives.

Energy Transfer Solutions – A member of the AIR Control Concepts family.

Energy Transfer Solutions is your trusted partner for innovative HVAC solutions. Since 2003, we’ve provided premier equipment, parts, controls, and services to commercial and industrial clients across PA, NJ, and DE. Our expert team delivers tailored solutions, from system design to turnkey installations, ensuring optimal performance and efficiency. With a focus on quality, integrity, and customer success, ETS is committed to enhancing your building's comfort, reliability, and value.

Check out our website: Specialty HVAC Solutions, Parts & Services | ETS HVAC

Essential Duties and Responsibilities

• Serve as a primary point of contact for e-commerce customers via phone, email, and live chat, delivering timely and professional support.
• Assist customers with part identification, order placement, shipping questions, and general account inquiries.
• Manage post-order support including tracking updates, delivery issues, returns, and manufacturer coordination.
• Process return authorizations and warranty requests while tracking approvals, credits, and resolution status.
• Communicate clearly with customers regarding order confirmations, estimated ship dates, and backorder updates.
• Support internal teams (Sales, Service, Accounting, Warehousing) with parts-related requests and follow-ups.
• Maintain accurate customer, order, and product data within ERP, CRM, and e-commerce systems.
• Assist with basic e-commerce site updates including product listings, pricing, and metadata as needed.
• Support e-commerce marketing initiatives as needed, including assisting with email campaigns, basic content updates, and social media coordination.
• Prioritize and manage multiple tasks simultaneously while maintaining strong attention to detail.
• Identify opportunities to improve customer experience and internal workflows.
• Assist with documenting processes, SOPs, and internal knowledge resources.
• Support existing automation tools and adapt processes as systems evolve.

Experience and Requirements

• Experience in customer support, e-commerce, sales support, or operations.
• Comfort working with Microsoft Office 365 (Outlook, Excel, Word).
• Ability to quickly learn ERP, CRM, and e-commerce platforms.
• Experience with Shopify, FACTS ERP, Adobe Acrobat, and Canva (or similar design tools) is a bonus. These skills are not required but may create opportunities to contribute to marketing and e-commerce initiatives as the team grows.
• Interest or experience in social media marketing, content creation, or digital branding.
• HVAC or technical parts experience not required — training provided.

Benefits

We offer a competitive and comprehensive benefits package, including:

• Medical Insurance
• Health savings account (HSA)
• Dental Insurance
• Vision Insurance
• 401(k) plan with company match
• Paid Time Off
• Paid Holidays
• Basic Life insurance
• Voluntary Life Insurance
• Short & Long Term Disability
• Mobile phone discounts
• Nutrition counseling

The Companyprovidesequal employmentopportunityin accordance withapplicable laws and prohibits discrimination and harassment. Employment decisions are based on business needs and qualifications.The Companycomplies withdisability laws and provides reasonableaccommodationstoqualified individuals.