E-Commerce Support & Salesforce Specialist (Hybrid)

Dover Corporation; Downers Grove, Northern (IL, KY); Hybrid; USD 80,000 - 95,000; Full time

Job summary

Dover Corporation’s PSG division in Downers Grove, IL is seeking an e-Commerce Support Specialist to manage day-to-day admin and technical support for digital business platforms. You will serve as the primary liaison between distributors, internal teams, and the Dover support unit to ensure smooth order processing and portal functionality.

Responsibilities include distributor onboarding/offboarding, monitoring daily order flow, troubleshooting login/billing data issues, updating Salesforce

Qualifications

• Bachelor’s degree in information technology, marketing, or another relevant field.
• 2+ years of experience in technical support, sales operations, help desk environments or ecommerce customer care.
• Proven ability to collaborate with various functional departments throughout the organization.
• Experience with CRM systems (Salesforce) and B2B ecommerce portals is a plus.

Responsibilities

• Provide Tier 1 helpdesk support for troubleshooting login failures, missing account products, and incorrect data.
• Onboard and offboard distributors across multiple digital tools; manage distributor lifecycle access.
• Monitor daily order flows and resolve processing exceptions or system errors.
• Collaborate with Dover teams via calls and shared tickets to diagnose and fix issues.
• Use Salesforce to track support tickets and update distributor records across internal tools.

Skills

Helpdesk support

Sales operations

CRM systems (Salesforce)

Cross-functional collaboration

Problem-solving

Education

Bachelor’s degree in information technology, marketing, or another relevant field

Tools

Salesforce

ERP systems

Job description

Dover Corporation’s PSG division in Downers Grove, IL is seeking an e-Commerce Support Specialist to manage day-to-day admin and technical support for digital business platforms. You will serve as the primary liaison between distributors, internal teams, and the Dover support unit to ensure smooth order processing and portal functionality.

Responsibilities include distributor onboarding/offboarding, monitoring daily order flow, troubleshooting login/billing data issues, updating Salesforce