B2B eCommerce Support Specialist

Espy LLC; Downers Grove (IL); On-site; USD 80,000 - 95,000; Full time

Job summary

PSG in Downers Grove, IL invites an experienced candidate for the role of eCommerce Support Specialist. You will manage day-to-day admin and technical support for our digital platforms, acting as the liaison between distributors, internal teams, and the Dover support unit to ensure smooth order processing and portal functionality.

Responsibilities include onboarding distributors, monitoring orders, solving issues, updating Salesforce records, and identifying improvements with stakeholders.

Qualifications

• Bachelor’s degree in information technology, marketing, or a related field.
• 2+ years of experience in technical support, sales operations, help desk, or eCommerce customer care.
• Knowledge of online ordering systems and ERP systems.
• Excellent verbal and written communication for coordinating with Dover support and vendors.
• Ability to collaborate with multiple functional departments.
• Strong problem-solving abilities.

Responsibilities

• Provide Tier 1 helpdesk support for login issues, missing products, billing/shipping data.
• Manage distributor lifecycle access across digital tools.
• Monitor orders and resolve processing exceptions or system errors.
• Partner with the Dover team to diagnose systemic issues.
• Use Salesforce to track tickets and update distributor records.
• Monitor leads from PSG’s digital channels.
• Identify areas for improvement with stakeholders.

Skills

Technical support experience

Sales operations

Help desk

eCommerce customer care

Problem solving

Collaboration

Education

Bachelor’s degree in information technology/marketing or related field

Tools

Salesforce

ERP systems

Job description

PSG in Downers Grove, IL invites an experienced candidate for the role of eCommerce Support Specialist. You will manage day-to-day admin and technical support for our digital platforms, acting as the liaison between distributors, internal teams, and the Dover support unit to ensure smooth order processing and portal functionality.

Responsibilities include onboarding distributors, monitoring orders, solving issues, updating Salesforce records, and identifying improvements with stakeholders.