Remote E-Commerce Associate - Growth & Customer Experience

Compass Group USA; Pawtucket (RI); On-site; USD 27,552 - 34,440; Full time

Benefits offered by this job

Instapay (early access to wages)

Associate Shopping Program

Health and Wellness Program

Discount Marketplace

Employee Assistance Program

Job summary

Compass Group USA is seeking a Retail E-Commerce Associate to oversee Tidewater Landing's online store, ensuring a seamless shopping experience for fans. You will maintain the e-commerce platform, monitor performance metrics, and drive growth opportunities through data-driven decisions.

The role covers logistics, timely fulfillment, returns processing, and guest support, focusing on customer service, merchandising, and online marketing strategies to boost web traffic and conversions.

Qualifications

• Bachelor's degree in Business, Marketing, or related field required.
• Proficiency with e-commerce platforms (Shopify, BigCommerce) and analytics.
• Strong knowledge of SEO, merchandising, and online customer service practices.

Responsibilities

• Maintain and update digital storefront with current inventory and promotions.
• Oversee order processing, fulfillment, tracking, including returns and exchanges.
• Coordinate with warehouse and shipping teams to ensure timely fulfillment.
• Analyze e-commerce data to improve sales performance and conversions.
• Implement marketing strategies to drive web traffic and conversions.

Skills

Customer service

Data analytics

SEO knowledge

Merchandising

Education

Bachelor's degree in Business/Marketing

Tools

Shopify

BigCommerce

Google Analytics

Job description

Compass Group USA is seeking a Retail E-Commerce Associate to oversee Tidewater Landing's online store, ensuring a seamless shopping experience for fans. You will maintain the e-commerce platform, monitor performance metrics, and drive growth opportunities through data-driven decisions.

The role covers logistics, timely fulfillment, returns processing, and guest support, focusing on customer service, merchandising, and online marketing strategies to boost web traffic and conversions.