E-Commerce Strategy & Operations Lead

Fry's Food and Drug; Maricopa (AZ); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Healthcare coverage

Flexible scheduling

Tuition reimbursement up to $21,000

Associate discounts

Growth opportunities

Employee assistance program

Job summary

Fry's Food Stores is seeking a Store e-Commerce Operations Manager to lead day-to-day e-commerce activities in Arizona. You will staff the department, develop associates, and ensure activities align with Kroger family values of respect, honesty, integrity, and safety.

You will manage scheduling, product flow, and staff development while maintaining compliance with laws and food safety standards. The role requires leadership in a fast-paced environment and a focus on delivering top customer

Qualifications

• Supervisory experience required to staff and lead the e-Commerce department.
• Experience in the selection and hiring process.
• Strong organizational skills.
• Ability to lift up to 25 pounds frequently and up to 50 pounds several times per day.
• Proficient in Microsoft Office.
• Excellent oral and written communication skills.
• Strong leadership abilities.

Responsibilities

• Ensure that the store e-Commerce department meets/exceeds customer expectations for ease of shopping, variety, freshness and cleanliness.
• Interview, select and hire candidates to staff the on-line shopping department.
• Meet the demands of product flow and create schedules according to guidelines.
• Develop associates to meet the productivity standards and certify associates once they meet or exceed goals.
• Confirm that associates are following local, state, and federal laws in addition to all food safety procedures and company guidelines.
• Train associates on all functions and duties of the order selector and customer attendant roles.
• Lead team in the planning, implementation and execution of e-Commerce's initiatives.
• Achieve/exceed weekly, period, annual sales, wage budgets, and other targeted goals including customer satisfaction leading to repeat sales.
• Assist in the analysis and response to the competitive landscape.
• Ensure orders are filled with products requested or comparable substitute in a timely and effective manner.
• Execute best practices to determine appropriate substitutions in the event of an out of stock.
• Follow processes for streamlining collection of orders, products, checkouts and delivery.
• Report inventory issues such as out of stock items to department heads in a timely manner.
• Troubleshoot equipment and devices for e-Commence department.
• Provide feedback to store management team, district manager, field specialist, coordinators and division e-Commerce manager on the effectiveness of operational plans/programs.
• Report all issues with item shelf allocation to division KOMPASS team.
• Monitor and control expenses for the department.
• Ensure preventative maintenance is being performed on all equipment in the department.
• Supervise and coach direct reports in the performance of their duties; complete performance reviews and provide feedback to direct reports.
• Ability to work cooperatively in high paced and sometimes stressful environment.
• Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner.
• Ability to act with honesty and integrity regarding customer and business information.
• Ability to follow directions and seek assistance when necessary to resolve customer and business issues.
• Provide support and assistance through direct interaction with minors, individuals with special needs, and or older adults
• Must be able to perform the essential job functions of this position with or without reasonable accommodation

Skills

Supervisory experience

Hiring process experience

Strong organization skills

Microsoft Office

Excellent oral/written communication

Leadership skills

High paced environment adaptability

Education

High School Diploma or GED

Bachelor's Degree

Tools

POS knowledge

Job description

Fry's Food Stores is seeking a Store e-Commerce Operations Manager to lead day-to-day e-commerce activities in Arizona. You will staff the department, develop associates, and ensure activities align with Kroger family values of respect, honesty, integrity, and safety.

You will manage scheduling, product flow, and staff development while maintaining compliance with laws and food safety standards. The role requires leadership in a fast-paced environment and a focus on delivering top customer