E-Commerce Store Ops Supervisor: Lead Growth & Experience

Kroger Co.; Frankfort (KY); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Healthcare coverage

Flexible scheduling

Employee Assistance Program

Associate discounts

Tuition reimbursement

Career growth opportunities

Job summary

Kroger Co. in Frankfort, KY is seeking a hands-on store e‑Commerce Operations Supervisor to manage daily activities, staff selection and development, and to uphold Kroger’s standards of customer satisfaction and safety.

The role emphasizes staffing, process discipline, and collaboration with store leadership to drive sales, ensure accurate orders, and maintain high service levels in a fast-paced online shopping environment.

Qualifications

• High school diploma or GED required, sales or operations experience preferred.
• Proven supervisory experience and ability to lead a team.
• Experience with hiring processes and staff development.

Responsibilities

• Oversee day-to-day e-Commerce store operations to meet sales goals.
• Staff the department and develop associates to achieve targets.
• Ensure customer expectations for ease of shopping and order accuracy.
• Lead scheduling, training, and adherence to safety and legal requirements.
• Monitor inventory, substitutions, and order fulfillment processes.
• Drive initiatives to improve productivity and customer satisfaction.

Skills

Supervisory experience

Leadership

Microsoft Office

Hiring process

Education

High School Diploma or GED

Bachelor's Degree

Tools

POS knowledge

Job description

Kroger Co. in Frankfort, KY is seeking a hands-on store e‑Commerce Operations Supervisor to manage daily activities, staff selection and development, and to uphold Kroger’s standards of customer satisfaction and safety.

The role emphasizes staffing, process discipline, and collaboration with store leadership to drive sales, ensure accurate orders, and maintain high service levels in a fast-paced online shopping environment.