E-Commerce Operations Lead

The Kroger Co.; Frankfort (IL); On-site; USD 25,000 - 36,000; Full time

Job summary

The Kroger Co. is seeking a Store e-Commerce Supervisor in Frankfort, IL to assist in managing day-to-day operations of the store's e-Commerce department.

You will lead the team to ensure fast, accurate order fulfillment and uphold Kroger’s values of respect, honesty, integrity, diversity, inclusion and safety. Responsibilities include meeting customer expectations, supervising selectors and attendants, training staff, coordinating schedules, and maintaining order labels and equipment while

Qualifications

• Proven supervisory experience.
• Ability to read shelf tags.
• Basic knowledge of computers.
• Excellent oral/written communication skills.
• Basic math skills (counting, addition, subtraction).
• Self-directed, able to execute projects with minimal supervision.

Responsibilities

• Meet/exceed customer expectations for ease of shopping, variety, freshness and cleanliness.
• Ensure team members follow local, state and federal laws, food safety procedures and company guidelines.
• Perform responsibilities required of selectors and customer attendants as needed.
• Train all functions and duties of the selector and customer attendant roles.
• Act as person in charge of the e-Commerce department when Store e-Commerce manager is unavailable.
• Assist with scheduling to meet operational and associates’ needs.
• Maintain intake of customer orders and distribute work to selectors and attendants.
• Print and distribute order labels, including perishable orders.
• Troubleshoot e-Commerce equipment and devices.
• Maintain supplies and organize staging areas and equipment.
• Report pricing, scanning, and item location discrepancies.

Skills

Supervisory experience

Read shelf tags

Basic computer knowledge

Excellent communication

Basic math

Self-directed

Job description

The Kroger Co. is seeking a Store e-Commerce Supervisor in Frankfort, IL to assist in managing day-to-day operations of the store's e-Commerce department.

You will lead the team to ensure fast, accurate order fulfillment and uphold Kroger’s values of respect, honesty, integrity, diversity, inclusion and safety. Responsibilities include meeting customer expectations, supervising selectors and attendants, training staff, coordinating schedules, and maintaining order labels and equipment while