E-commerce Sales & Order Support Specialist

Four Hands; Austin (TX); On-site; USD 50,000 - 70,000; Full time

Job summary

A dynamic furniture design company in Austin is seeking a customer support manager to oversee order processing and enhance customer experiences. Candidates should have 3+ years of experience in customer-facing roles, a Bachelor's degree, and proficiency in Microsoft Excel. The role emphasizes effective communication, decision-making, and collaboration with diverse teams. This position offers an opportunity to join a rapidly growing company that values team members and encourages professional growth.

Qualifications

• 3+ years of experience in a customer facing or customer support role.
• Advanced proficiency in Microsoft Excel (vlookup and pivot table experience).
• Ability to work well in a team environment.

Responsibilities

• Manage all aspects of order process from initial quote to final shipment.
• Ensure smooth and efficient new customer onboarding.
• Maintain a thorough understanding of shipping procedures.

Skills

Customer facing skills

Organizational skills

Multitasking

Communication skills

Decision-making

Education

Bachelor's Degree

Tools

Microsoft Excel

Job description

A dynamic furniture design company in Austin is seeking a customer support manager to oversee order processing and enhance customer experiences. Candidates should have 3+ years of experience in customer-facing roles, a Bachelor's degree, and proficiency in Microsoft Excel. The role emphasizes effective communication, decision-making, and collaboration with diverse teams. This position offers an opportunity to join a rapidly growing company that values team members and encourages professional growth.