E-commerce Operations Specialist

Placements24; Willows (CA); Hybrid; USD 15.000 - 23.000; Vollzeit

Benefits dieser Stelle

Hybrid work arrangement

Career development

Collaborative team

Zusammenfassung

Placements24 is seeking an E-commerce Operations Specialist to drive day-to-day online store performance in Welkom, Free State. You will manage inventory, order fulfillment, customer inquiries, and process improvements across platforms like Shopify and WooCommerce.

The role emphasizes analytical thinking, proactive problem-solving, and collaboration with logistics and marketing teams to optimize customer experience and profitability. Hybrid work setup offered.

Qualifikationen

• Experience in e-commerce operations, logistics, or related field.
• Strong understanding of order fulfillment and inventory management.
• Excellent organizational and time management skills.
• Proficiency with Shopify/WooCommerce and inventory software.
• CRM experience and customer service best practices.
• Analytical mindset with ability to interpret data.
• Fluent English communication, both written and spoken.
• Bachelor's degree in Business, Operations, or related field preferred.

Aufgaben

• Oversee and manage all aspects of e-commerce operations, including order processing, inventory management, shipping, and returns.
• Ensure accurate and timely fulfillment of customer orders, liaising with warehouse and logistics partners.
• Monitor inventory levels and coordinate with suppliers to maintain optimal stock quantities, preventing stockouts and overstocking.
• Manage and respond to customer inquiries and issues via various channels (email, phone, chat), ensuring a high level of customer satisfaction.
• Identify and implement process improvements to enhance operational efficiency, reduce costs, and improve the customer experience.
• Generate and analyze operational reports, such as sales data, inventory turnover, and customer service metrics, to identify trends and areas for improvement.
• Collaborate with the marketing and sales teams to ensure seamless product launches and promotional activities.
• Maintain the accuracy of product information and pricing on the e-commerce platform.
• Ensure compliance with all relevant regulations and company policies.

Kenntnisse

E-commerce operations

Inventory management

Order fulfillment

CRM

Data analysis

English communication

Ausbildung

Bachelor's degree in Business Administration / related field

Tools

Shopify

WooCommerce

CRM systems

Inventory software

Jobbeschreibung

About the Role

Our client is seeking a meticulous and proactive E-commerce Operations Specialist to join their team in Welkom, Free State . This role is critical to ensuring the smooth and efficient day-to-day operations of the company's online store. You will be responsible for managing inventory, order fulfillment, customer service, and optimizing operational processes to enhance the customer experience and drive profitability. The ideal candidate has a keen eye for detail, strong organizational skills, and a passion for problem-solving within the e-commerce landscape. This position offers a great opportunity to contribute to operational excellence in a key role located in Welkom .

Key Responsibilities

• Oversee and manage all aspects of e-commerce operations, including order processing, inventory management, shipping, and returns.
• Ensure accurate and timely fulfillment of customer orders, liaising with warehouse and logistics partners.
• Monitor inventory levels and coordinate with suppliers to maintain optimal stock quantities, preventing stockouts and overstocking.
• Manage and respond to customer inquiries and issues via various channels (email, phone, chat), ensuring a high level of customer satisfaction.
• Identify and implement process improvements to enhance operational efficiency, reduce costs, and improve the customer experience.
• Generate and analyze operational reports, such as sales data, inventory turnover, and customer service metrics, to identify trends and areas for improvement.
• Collaborate with the marketing and sales teams to ensure seamless product launches and promotional activities.
• Maintain the accuracy of product information and pricing on the e-commerce platform.
• Ensure compliance with all relevant regulations and company policies.

Requirements

• Proven experience in e-commerce operations, logistics, or a related field.
• Strong understanding of order fulfillment, inventory management, and supply chain processes.
• Excellent organizational and time management skills, with the ability to prioritize tasks effectively.
• Proficiency in using e-commerce platforms (e.g., Shopify, WooCommerce) and inventory management software.
• Experience with customer relationship management (CRM) systems and customer service best practices.
• Strong analytical skills with the ability to interpret operational data and identify solutions.
• Excellent communication and interpersonal skills in English.
• Problem-solving aptitude and a proactive approach to identifying and resolving issues.
• Detail-oriented with a commitment to accuracy.
• Bachelor's degree in Business Administration, Operations Management, or a related field is preferred.

Benefits

• A competitive salary within the Free State region.
• Hybrid work arrangement, offering flexibility and work-life balance.
• Opportunity to play a key role in the operational success of an e-commerce business.
• Professional development and training opportunities in operations management.
• A collaborative and supportive team environment in Welkom .