Senior Operations Lead

Placements24; United States; Hybrid; USD 72,000 - 96,000; Full time

Job summary

Placements24 seeks a Senior Operations Lead for a fast-growing e-commerce platform. The role blends remote work with on-site oversight in Welkom, focusing on warehouse management, logistics coordination, and team supervision to ensure timely order fulfillment and high service standards.

You will drive process improvements, manage inventory with WMS, mentor a warehouse team, and collaborate with service, sales, and procurement.

Qualifications

• 5+ years in operations or logistics leadership with proven impact.
• Experience optimizing warehouse, inventory, and processes.
• Strong leadership and people-management skills.

Responsibilities

• Oversee warehousing and logistics to ensure timely order fulfillment.
• Design and refine processes to boost productivity and reduce costs.
• Mentor and manage warehouse staff and coordinators, set goals.
• Maintain accurate inventory with rigorous audits and WMS use.
• Ensure safety compliance and adherence to company policies.
• Analyze data to spot trends and improvement opportunities.
• Collaborate with service, sales, and procurement teams.

Skills

Leadership

Team management

Process optimization

WMS experience

Inventory management

Data-driven decisions

Education

Bachelor's degree or equivalent

Tools

WMS software

ERP systems

Job description

About the Role

Our client, a rapidly growing e-commerce platform, is looking for a highly motivated and experienced Senior Operations Lead to manage and optimize operations in the Welkom area. This role operates on a hybrid model, requiring a blend of remote work and consistent on-site presence to oversee warehouse management, logistics coordination, and team supervision. The ideal candidate will possess a strong background in operational efficiency, process improvement, and team leadership within a fast-paced environment. You will be instrumental in ensuring smooth and timely order fulfillment, managing inventory effectively, and upholding service standards. This position offers a significant opportunity to influence operational strategy and contribute to the company's expansion and success in the region. Your proactive approach will drive operational excellence and customer satisfaction.

Key Responsibilities

• Oversee day-to-day warehouse and logistics operations, ensuring efficient processing of orders and shipments.
• Implement and refine operational processes to enhance productivity, reduce costs, and improve quality.
• Manage and mentor a team of warehouse associates and logistics coordinators, setting performance goals and providing ongoing feedback.
• Maintain accurate inventory levels through rigorous tracking and regular audits.
• Ensure compliance with all safety regulations and company policies within the operational environment.
• Analyze operational data to identify trends, bottlenecks, and opportunities for improvement.
• Collaborate with customer service, sales, and procurement teams to ensure seamless supply chain flow.
• Manage relationships with third-party logistics providers and carriers to optimize delivery performance.
• Contribute to the development and execution of operational strategies for growth and scalability.

Requirements

• A minimum of 5 years of experience in operations management, warehouse management, or logistics, with at least 2 years in a leadership capacity.
• Proven experience in process improvement and optimizing operational workflows.
• Strong understanding of inventory management principles and warehouse operations.
• Excellent leadership, communication, and interpersonal skills.
• Ability to effectively manage time and prioritize tasks in a dynamic environment.
• Comfortable working in a hybrid model, balancing remote responsibilities with regular on-site supervision in Welkom.
• Proficiency in using warehouse management systems (WMS) and other relevant operational software.
• A relevant degree or equivalent practical experience.
• Commitment to maintaining a safe and efficient working environment.

Benefits

• Competitive salary and performance-based incentives.
• Comprehensive health and wellness benefits.
• Retirement savings plan.
• Paid time off and public holidays.
• Opportunities for professional development and career advancement.
• A dynamic and collaborative work environment.
• Potential for equity in a rapidly growing company.