E-commerce Operations & Social Media Coordinator

Placements24; United States; On-site; USD 14,000 - 25,000; Full time

Benefits offered by this job

Medical aid

provident fund

Training programs

Career progression

Office in Randburg

Job summary

Placements24 is seeking a detail-oriented E-commerce Operations & Social Media Coordinator to manage daily online store operations from our Randburg office. You will handle order processing, product listings, inventory, and customer inquiries while supporting social media activities.

The ideal candidate has 2–4 years in e-commerce or digital marketing, hands-on with Shopify or WooCommerce, CMS, and scheduling tools, plus strong communication and analytical skills.

Qualifications

• 2–4 years in e-commerce operations or digital marketing.
• Experience managing social media accounts and scheduling tools.
• Familiarity with online advertising platforms is a plus.

Responsibilities

• Oversee daily e-commerce operations including website maintenance and order processing.
• Manage product listings, pricing, and inventory accuracy.
• Coordinate social media content creation, scheduling, and posting.
• Monitor engagement and respond to comments and messages.
• Assist in social media campaigns to boost visibility and traffic.
• Analyze sales data and social metrics for trends and improvements.
• Collaborate with marketing for cohesive brand messaging.
• Assist in online advertising campaigns including budget tracking.
• Maintain organized records of inventory, sales, and customer interactions.
• Stay updated on e-commerce and social media best practices.

Skills

E-commerce ops

Social media coordination

Shopify/WooCommerce

CMS proficiency

Analytics

Education

Bachelor's degree

Tools

Shopify

WooCommerce

CMS

Job description

About the Role

Our client is seeking a detail-oriented and proactive E-commerce Operations & Social Media Coordinator to manage daily operations and enhance their online presence from their office in Randburg, Gauteng . This role requires a blend of operational excellence in e-commerce and creative flair in social media marketing. You will be responsible for ensuring the smooth functioning of the online store, managing inventory, processing orders, and coordinating social media activities to drive engagement and sales. The ideal candidate has a strong understanding of e-commerce platforms, excellent organizational skills, and a passion for social media. If you are looking to contribute to a thriving business in the vibrant Gauteng province, this position in Randburg offers a fantastic opportunity for growth and development.

Key Responsibilities

• Oversee daily e-commerce operations, including website maintenance, order processing, and customer service inquiries.
• Manage product listings, ensuring accuracy of descriptions, pricing, and inventory levels.
• Coordinate social media content creation, scheduling, and posting across various platforms.
• Monitor social media engagement, respond to comments and messages, and foster community interaction.
• Assist in developing and executing social media marketing campaigns to increase brand visibility and drive traffic.
• Analyze e-commerce sales data and social media performance metrics to identify trends and areas for improvement.
• Collaborate with the marketing team to ensure cohesive brand messaging and promotional efforts.
• Assist in managing online advertising campaigns, including budget tracking and basic performance monitoring.
• Maintain organized records of inventory, sales, and customer interactions.
• Stay updated on e-commerce best practices and social media trends.

Requirements

• Bachelor's degree or equivalent experience in Business Administration, Marketing, or a related field.
• 2-4 years of experience in e-commerce operations or digital marketing, with a focus on social media coordination.
• Proficiency with e-commerce platforms (e.g., Shopify, WooCommerce) and content management systems (CMS).
• Experience managing social media accounts and using scheduling tools.
• Strong organizational and multitasking skills.
• Excellent written and verbal communication skills.
• Familiarity with online advertising platforms is a plus.
• Ability to analyze data and provide basic reports.
• A proactive approach to problem-solving.
• Must be based in or able to commute to Randburg.

Benefits

Our client offers a competitive salary of up to per annum, dependent on experience and skills. The benefits package includes medical aid contributions and a provident fund. Employees are provided with opportunities for professional development, including internal training programs and access to industry-relevant courses. This role is based in our client's offices in Randburg , providing a structured and collaborative work environment within the bustling Gauteng economic hub. There are clear pathways for career advancement within the company, rewarding dedication and performance. The team enjoys a positive and supportive culture.