E-Commerce Operations Leader

Kroger Co.; Schofield (WI); Presencial; USD 60.000 - 90.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Healthcare coverage

Flexible scheduling

Tuition reimbursement

Career growth opportunities

Descripción de la vacante

Kroger Co. in Schofield, WI is seeking a Store e-Commerce Operations Manager to lead day-to-day activities, drive sales, and uphold the company’s values of respect, honesty, integrity, diversity, inclusion and safety.

You will staff the department, develop associates, ensure efficient order fulfillment, compliance with laws, and deliver excellent customer experiences while controlling expenses and guiding initiatives.

Formación

• Must have strong organizational and leadership skills.
• Experience with POS and retail operations.
• High school diploma or equivalent.
• Retail experience is preferred.
• On-site store operations role requiring direct supervision of staff.

Responsabilidades

• Manage day-to-day store e-Commerce operations to meet sales goals and budgets.
• Staff the department and develop associates to achieve results.
• Ensure customer expectations are met for shopping experience, variety, freshness and cleanliness.
• Create schedules according to guidelines and demands of product flow.
• Certify associates when they meet productivity goals and provide feedback.
• Ensure compliance with local, state and federal laws and food safety procedures.
• Train associates on order selector and customer attendant duties.
• Lead planning and execution of e-Commerce initiatives.
• Achieve weekly, period, and annual sales and wage budgets; improve customer satisfaction.
• Respond to competitive landscape analyses and adjust strategies.
• Ensure timely order filling and substitutions when items are out of stock.
• Implement best practices for order collection, checkout, and delivery.
• Report inventory issues to department heads promptly.
• Troubleshoot equipment affecting the e-Commerce department.
• Communicate feedback to management and e-Commerce leadership on programs’ effectiveness.
• Monitor and control department expenses and ensure preventive maintenance of equipment.
• Supervise and coach direct reports; conduct performance reviews.

Conocimientos

Strong organizational skills

Strong leadership skills

Retail Experience

Basic knowledge of computers

Educación

High school diploma or equivalent

Herramientas

POS (Point of Sale)

Descripción del empleo

Kroger Co. in Schofield, WI is seeking a Store e-Commerce Operations Manager to lead day-to-day activities, drive sales, and uphold the company’s values of respect, honesty, integrity, diversity, inclusion and safety.

You will staff the department, develop associates, ensure efficient order fulfillment, compliance with laws, and deliver excellent customer experiences while controlling expenses and guiding initiatives.