Online Order Fulfillment Specialist

Smith's Food and Drug; Los Alamos (NM); On-site; USD 18,000 - 21,000; Full time

Job summary

Smith's Food and Drug in Los Alamos, NM, is seeking an e-Commerce Order Selector to assemble online orders accurately, process payments at pickup, and load orders into customers' cars while delivering friendly service.

You will follow food safety guidelines, keep staging areas organized, and support training for new team members in a fast-paced environment. This role requires attention to detail and the ability to work independently, upholding the company’s values of respect and integrity.

Qualifications

• Ability to work without supervision.
• Ability to read shelf tags.
• Excellent oral and written communication skills.
• Basic math skills (counting, addition, and subtraction).

Responsibilities

• Meet/exceed customer expectations for ease of shopping, variety, freshness, and cleanliness.
• Adhere to local, state, and federal laws, food safety procedures, and company guidelines.
• Receive customers’ online orders from Order Selector and store products in optimal temperature zones.
• Initiate and complete selection process for customers’ online orders.
• Read and follow directions given in the note section.
• Ensure quality and freshness of all items chosen.
• Communicate with customers via a portable phone and respond to calls in a timely manner.
• Retrieve each customer’s order from staging locations and load order into customers' cars.
• Process the orders through the POS system.
• Follow policies to determine substitutions for out-of-stock items.
• Scan and bag orders, maintain bagging standards.
• Communicate substitutions or exceptions at pickup.
• Maintain organization and cleanliness of staging areas and equipment.
• Report discrepancies to the store e-Commerce supervisor.
• Inspect equipment and report repair needs.
• Perform opening and closing procedures.
• Learn and adapt to new processes.
• Assist in training new e-Commerce team members.
• Meet/exceed productivity standards.
• Work cooperatively in a high-paced and sometimes stressful environment.
• Manage conflicts constructively.
• Maintain honesty and integrity with customer and business information.
• Follow directions and seek help to resolve issues.
• Provide support to minors, individuals with special needs, and/or older adults.
• Perform essential job functions with or without reasonable accommodation.

Skills

Independent worker

Read shelf tags

Excellent communication

Basic math

Job description

Smith's Food and Drug in Los Alamos, NM, is seeking an e-Commerce Order Selector to assemble online orders accurately, process payments at pickup, and load orders into customers' cars while delivering friendly service.

You will follow food safety guidelines, keep staging areas organized, and support training for new team members in a fast-paced environment. This role requires attention to detail and the ability to work independently, upholding the company’s values of respect and integrity.