E‑Commerce Operations Lead

Goodwill of the San Francisco Bay; United States; On-site; USD 63,000 - 77,000; Full time

Job summary

Goodwill of the San Francisco Bay is seeking an E-Commerce Operations Supervisor to oversee all online activities, drive margins, and mentor a team. The role includes security, product listing, and collaboration with store personnel to maximize donated goods sold online.

Travel to retail locations is required to identify e-commerce products and ensure efficient operations, training, and adherence to company policies. Strong leadership and MS Office skills are essential.

Qualifications

• Associates degree in Business or related field, preferred.
• 2 years’ experience of demonstrated E-Commerce management with Goodwill or related retail experience.
• Prior jewelry knowledge or sales preferred.
• Proficient in Microsoft Office Suite.
• Ability to pass a background check and drug screen, where applicable for position.
• Ability to speak and read English proficiently.

Responsibilities

• Oversees all E-Commerce operations, including projects, collections, security, safety, processing sales, Team Member management, financial performance, and margin goals.
• Mentors and trains less experienced Team Members.
• Travels to retail stores to assist in identifying E-Commerce products.
• Maximizes revenue and margin from donated goods through online sales.
• Assists with security procedures and audits incoming merchandise for loss control.
• Analyzes sales and expense reports to improve margin, revenue, and processes.
• Maximizes sales performance through proper listing, handling, rotation, and shipping of all merchandise.
• Assists with business unit operations to ensure production efficiency, quality, service, and cost-effective management of resources.
• Provides positive and professional working relationships with peers, Team Members, and outside vendors.
• Implements and maintains procedures to maximize efficiencies in production, sales, customer service, and receipt of store donations.
• Ensures adherence to policies and procedures by team members.
• Ensures timeliness and accuracy of all required reports and records.
• Builds a high-performing team to maximize donated goods sent to E-Commerce.
• Responsible for performance management, staffing, compensation, and development of Team Members.
• Maintains regular and consistent in-person attendance.
• Drives company culture change efforts and change management processes.
• Models Goodwill Core Values – Trust, Collaboration, Engagement, Ownership, and Innovation.
• Performs other related duties, as assigned.

Skills

E-Commerce management

English proficiency

Education

Associates degree in Business or related field

Tools

Microsoft Office Suite

Job description

Goodwill of the San Francisco Bay is seeking an E-Commerce Operations Supervisor to oversee all online activities, drive margins, and mentor a team. The role includes security, product listing, and collaboration with store personnel to maximize donated goods sold online.

Travel to retail locations is required to identify e-commerce products and ensure efficient operations, training, and adherence to company policies. Strong leadership and MS Office skills are essential.