E‑Commerce Growth Leader

Goodwill Southern Los Angeles County; Long Beach (CA); Presencial; USD 90 000 - 140 000; Tempo integral

Resumo da oferta

Goodwill Southern Los Angeles County is seeking an E-commerce Manager to lead online sales, inventory control, and staff development across ecommerce and retail operations in the Long Beach area.

You will partner with store leadership and senior management to drive revenue, optimize product listings, oversee warehouse activities, and implement continuous improvement initiatives while ensuring quality standards and exemplary customer service.

Qualificações

• Bachelor's degree in Business, Retail Management, Ecommerce, Marketing, or related field preferred.
• 3–5 years of leadership experience in ecommerce/retail operations.
• 2 years professional experience in multi-unit locations, teams, or operational functions preferred.
• Experience with online marketplaces and ecommerce platforms is strongly preferred.

Responsabilidades

• Lead, supervise, and develop ecommerce staff, listing agents, supervisors, and support personnel.
• Recruit, interview, hire, train, coach, and evaluate team members.
• Conduct performance reviews and provide ongoing coaching, development planning, and corrective action when necessary.
• Create and manage staff schedules, approve timecards, and maintain employee records.
• Foster training programs for store managers, assistant managers, ecommerce leads, new hires, and field staff.
• Foster a culture that promotes teamwork, accountability, innovation, and excellent customer service.
• Direct daily ecommerce operations to achieve sales, profitability, productivity, and growth objectives.
• Oversee listing quality, pricing accuracy, compliance standards, and product presentation across all online marketplaces.
• Develop and implement strategies to increase online sales, improve sell-through rates, and maximize revenue.
• Manage promotions, markdowns, and marketplace-specific selling initiatives.
• Identify and evaluate new opportunities, channels, and technologies to expand ecommerce business growth.
• Maintain relationships with vendors, online marketplaces, third-party listing services, and industry partners.
• Monitor and analyze key performance indicators including revenue, expenses, sell-through rates, listing productivity, inventory turnover, and profitability.
• Generate operational, financial, and performance reports for leadership review.
• Utilize data and market trends to identify opportunities, improve performance, and support strategic decision-making.
• Partner with executive leadership to establish departmental goals, budgets, forecasts, and growth projections.
• Monitor departmental spending and ensure alignment with approved budgets.
• Conduct regular store visits to provide operational support, coaching, and training.
• Collaborate with store managers and district leadership to improve listing production, sales performance, and quality standards.
• Assist stores that are below performance goals by implementing action plans and monitoring progress.
• Serve as a primary resource for resolving operational challenges and identifying process improvements.
• Maintain effective communication between store teams, field personnel, and ecommerce operations.
• Oversee inventory processing, product flow, storage, and shipment activities supporting online sales.
• Manage warehouse operations, salvage programs, storage areas, and supply inventories.
• Ensure efficient utilization of warehouse space and proper handling of donated merchandise.
• Maintain accurate records of sales, receipts, deposits, inventory activity, and other operational documentation.
• Safeguard company assets and donated goods through established loss prevention and audit procedures.
• Ensure exceptional service for both internal and external customers.
• Resolve customer concerns and complaints in a timely and professional manner.
• Conduct regular quality reviews of online listings to ensure accuracy, consistency, compliance, and presentation standards.
• Develop and maintain Standard Operating Procedures (SOPs), training materials, and operational documentation.
• Create communications that promote awareness, recognition, and alignment across the organization.
• Maintain safe, clean, and organized work environments across all ecommerce and warehouse operations.
• Ensure compliance with company policies, operational procedures, and safety regulations.
• Monitor housekeeping standards and facility conditions.
• Coordinate facility maintenance, equipment purchases, and supply procurement as needed.
• Promote Goodwill's mission, values, and ethical standards while serving as a positive role model for staff and program participants.
• Bachelor's degree in Business, Retail Management, Ecommerce, Marketing, or related field preferred.
• Minimum 3-5 years of leadership experience in ecommerce, retail operations, warehouse operations, or related business environment.
• Two (2) years professional experience in multi-unit locations, teams, or operational functions preferred.
• Experience with online marketplaces and ecommerce platforms is strongly preferred.

Conhecimentos

Leadership

Ecommerce operations

Budget management

Data analysis

Communication

Team development

Problem solving

Travel flexibility

Formação académica

Bachelor's degree in Business, Retail Management, Ecommerce, Marketing, or related field

Ferramentas

Microsoft Office Suite

Ecommerce platforms

Reporting systems

Descrição da oferta de emprego

Goodwill Southern Los Angeles County is seeking an E-commerce Manager to lead online sales, inventory control, and staff development across ecommerce and retail operations in the Long Beach area.

You will partner with store leadership and senior management to drive revenue, optimize product listings, oversee warehouse activities, and implement continuous improvement initiatives while ensuring quality standards and exemplary customer service.