E-Commerce Operations Lead

GOODWILL OF THE SAN FRANCISCO BAY; South San Francisco (CA); On-site; USD 63,000 - 77,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Retirement fund

Professional development

Commuter benefits

Flexible spending account

Mental health program

Job summary

Goodwill of the San Francisco Bay is seeking an E‑Commerce Operations role to oversee online sales, listings, and product handling. You will mentor team members, audit merchandise, and drive revenue growth while maintaining loss‑prevention practices.

The position requires an Associates degree (or related) and 2 years of e‑commerce management experience, with jewelry knowledge preferred and MS Office proficiency. This is a full‑time role with benefits in South San Francisco.

Qualifications

• Associates degree in Business or related field preferred.
• 2 years’ experience of demonstrated E-Commerce management experience with Goodwill or related retail experience.
• Prior jewelry knowledge or sales preferred.
• Proficient in Microsoft Office Suite.
• Ability to pass a background check and drug screen.

Responsibilities

• Maximizes revenue and margin from donated goods through online sales.
• Assists with security procedures and audits incoming merchandise for loss control.
• Analyzes sales and expense reports to improve margin, revenue, and processes.
• Maximizes sales performance through proper listing, handling, rotation, and shipping of all merchandise.
• Assists with business unit operations to ensure production efficiency, quality, service, and cost‑effective management of resources.
• Provides positive and professional working relationships with peers, Team Members, and outside vendors to ensure effective operation of E‑Commerce.
• Assists with the proper procedures for handling and sales of E‑Commerce merchandise.
• Implements and maintains procedures to maximize efficiencies in production, sales, customer service, and receipt of store donations with a focus on continuous improvement.
• Ensures proper adherence by store and E‑Commerce Team Members to policies and procedures.
• Ensures timeliness and accuracy of all required reports and records.
• Builds a high‑performing team to maximize donated goods being sent to E‑Commerce.
• Responsible for performance management (coaching, discipline, performance improvement plans, and annual reviews), staffing, compensation, and development of Team Members.

Skills

E-Commerce management

Team leadership

Microsoft Office

Background check knowledge

Education

Associates degree in Business or related field

Tools

Microsoft Office Suite

Job description

Goodwill of the San Francisco Bay is seeking an E‑Commerce Operations role to oversee online sales, listings, and product handling. You will mentor team members, audit merchandise, and drive revenue growth while maintaining loss‑prevention practices.

The position requires an Associates degree (or related) and 2 years of e‑commerce management experience, with jewelry knowledge preferred and MS Office proficiency. This is a full‑time role with benefits in South San Francisco.