E-Commerce Assistant Manager - South San Francisco

Goodwill of the San Francisco Bay; États-Unis; Sur place; USD 63 000 - 77 000; Plein temps

Résumé du poste

Goodwill of the San Francisco Bay is seeking an E-Commerce Operations Supervisor to oversee all online activities, drive margins, and mentor a team. The role includes security, product listing, and collaboration with store personnel to maximize donated goods sold online.

Travel to retail locations is required to identify e-commerce products and ensure efficient operations, training, and adherence to company policies. Strong leadership and MS Office skills are essential.

Qualifications

• Associates degree in Business or related field, preferred.
• 2 years’ experience of demonstrated E-Commerce management with Goodwill or related retail experience.
• Prior jewelry knowledge or sales preferred.
• Proficient in Microsoft Office Suite.
• Ability to pass a background check and drug screen, where applicable for position.
• Ability to speak and read English proficiently.

Responsabilités

• Oversees all E-Commerce operations, including projects, collections, security, safety, processing sales, Team Member management, financial performance, and margin goals.
• Mentors and trains less experienced Team Members.
• Travels to retail stores to assist in identifying E-Commerce products.
• Maximizes revenue and margin from donated goods through online sales.
• Assists with security procedures and audits incoming merchandise for loss control.
• Analyzes sales and expense reports to improve margin, revenue, and processes.
• Maximizes sales performance through proper listing, handling, rotation, and shipping of all merchandise.
• Assists with business unit operations to ensure production efficiency, quality, service, and cost-effective management of resources.
• Provides positive and professional working relationships with peers, Team Members, and outside vendors.
• Implements and maintains procedures to maximize efficiencies in production, sales, customer service, and receipt of store donations.
• Ensures adherence to policies and procedures by team members.
• Ensures timeliness and accuracy of all required reports and records.
• Builds a high-performing team to maximize donated goods sent to E-Commerce.
• Responsible for performance management, staffing, compensation, and development of Team Members.
• Maintains regular and consistent in-person attendance.
• Drives company culture change efforts and change management processes.
• Models Goodwill Core Values – Trust, Collaboration, Engagement, Ownership, and Innovation.
• Performs other related duties, as assigned.

Connaissances

E-Commerce management

English proficiency

Formation

Associates degree in Business or related field

Outils

Microsoft Office Suite

Description du poste

100 Utah Ave South San Francisco California, 94080,

Pay Range Minimum
$70,304.00

Position Description:

Assists with overseeing all E-Commerce operations, including E-Commerce projects, collections, security, safety, processing sales, Team Member management, financial performance, and margin goals for Goodwill of the San Francisco Bay (GSFB). Assists with mentoring and training less experienced Team Members. Travels to retail stores to assist in identification of E-Commerce products.

Essential Duties and Responsibilities:

• 1. Maximizes revenue and margin from donated goods through online sales.
• 2. Assists with security procedures and audits incoming merchandise for loss control.
• 3. Analyzes sales and expense reports to improve margin, revenue, and processes.
• 4. Maximizes sales performance through proper listing, handling, rotation, and shipping of all merchandise.
• 5. Assists with business unit operations to ensure production efficiency, quality, service, and cost-effective management of resources.
• 6. Provides positive and professional working relationships with peers, Team Members, and outside vendors to ensure effective operation of E-Commerce.
• 7. Assists with the proper procedures for handling and sales of E-Commerce merchandise.
• 8. Implements and maintains procedures to maximize efficiencies in production, sales, customer service, and receipt of store donations with a focus on continuous improvement.
• 9. Ensures proper adherence by store and E-Commerce Team Members to policies and procedures.
• 10. Ensures timeliness and accuracy of all required reports and records.
• 11. Builds a high-performing team to maximize donated goods being sent to E-Commerce.
• 12. Responsible for performance management (coaching, discipline, performance improvement plans, and annual reviews), staffing, compensation, and development of Team Members.
• 13. Maintains regular and consistent in-person attendance.
• 14. Plays critical role in driving company culture change efforts and change management processes.
• 15. Models Goodwill Core Values – Trust, Collaboration, Engagement, Ownership, and Innovation.
• 16. Performs other related duties, as assigned.

Key Competencies/Enabling Attributes:

• I. Leading Your People: Effectively engages and inspires others to become proud members of Goodwill by being a role model in every action and interaction.
• Acquires and Retains Top Talent – Creates and motivates the highest quality workforce to ensure GSFB becomes a best-in-class organization.
• Fosters a Foundation of Trust – Establishes an environment of trust and respect that inspires high engagement.
• Builds Diverse Partnerships – Develops strategic partnerships inside and outside the organization to support the GSFB vision and brand.

Leading Performance:

• Manages Performance and Results – Develops and executes plans that drive accountability for operational success.
• Makes Sound and Timely Decisions – Models managerial courage, business acumen and discernment to make sound decisions that positively impact business results.
• Surpasses Customer Expectations – Establishes an attitude and commitment to “wow” the customer.

Leading the Business:

• Applies Business and Financial Reasoning – Understands how the team’s performance and financials contribute to the success of the GSFB Mission.
• Acts Strategically – Develops distinctive strategies to achieve competitive advantage and translates a strategic vision into specific objectives and action plans.
• Embraces Change and Innovation – Establishes an environment that anticipates and embraces change.

Minimum Qualifications (Education, Experience, Skills):

• Associates degree in Business or related field, preferred
• 2 years’ experience of demonstrated E-Commerce management experience with Goodwill or related retail experience
• Prior jewelry knowledge or sales preferred
• Proficient in Microsoft Office Suite
• Ability to pass a background check and drug screen, where applicable for position
• Ability to speak and read English proficiently

Reasonable Accommodation Statement:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Working at Goodwill is more than a job–it is an opportunity for people needing a second chance in entering or re-entering the workplace to build the foundation of knowledge, skills, and experience to advance in their careers.

Our supportive employment programs provide an opportunity to learn while you earn to advance along technology, retail, warehousing and logistics, e-commerce or our Corporate Services Career Pathways program.

Full-time jobs at Goodwill SF Bay offer medical, dental & vision insurance, a retirement fund, professional development training, commuter benefits, flexible healthcare spending account, and a mental health + wellbeing employee assistance program, in addition to a positive, growth-oriented environment.

Become a valued member of an organization where good work meets community impact. Our mission is: Empowering Individuals, Strengthening Families, and Building Stronger Communities. Goodwill provides no-cost career development, training, and education services to help individuals build a better life for themselves and their families. Our core values are Trust, Collaboration, Engagement, Ownership, and Innovation. Everything we accomplish as a team is centered around these core values. Together, we create an inclusive and welcoming environment for each other. With stores conveniently located near you, you can work for a company where team strength and success are valued and encouraged. Join our team and gain opportunities for job growth at Goodwill and beyond.

Goodwill of the San Francisco Bay is an equal opportunity employer. Qualified individuals seeking employment are considered without regard to race (including traits associated with race, e.g., hairstyles), color, religion, sex (including pregnancy and related conditions, sexual orientation, or gender identity), national origin, disability, military status, age, genetic information, or any other category protected by applicable federal, state and local fair employment practice laws.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Individuals with a disability may be entitled to a reasonable accommodation under the Americans with Disabilities Act and/or state or local laws. Please contact Goodwill of the San Francisco Bay at 1-833-624-0920 option 6 or [e-mail] if you need assistance or an accommodation due to a disability as defined by the Americans with Disabilities Act.

For questions about your application or employment with Goodwill of the San Francisco Bay, please contact our Candidate Support Line at 1-833-624-0920, option 5.